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Frequently Asked Questions
This section covers common problems you might encounter or questions you
might have while using your Player. If you have a problem that is not addressed
in this chapter, visit www.polaroid.com
for more information. Look for the support
page for the MPA-20011S Portable Media Player.
Installation
1 My computer’s operating system is either Microsoft® Windows® 95 or
Windows 98 and when I try to install the player software, it stops halfway.
You cannot install the Player software on a computer with Windows 95,
Windows 98.
You’ll need to upgrade your computer’s operating system to Windows XP (with
Windows Media Player 10.0 or above) before attempting to install the player
software.
If your computer’s operating system is using Microsoft® Windows® 95 or
Windows 98, you can use Windows Explorer to copy music, photo, and video
files to the player. However you must be certain to copy files that are supported
by the player.
2 My Player is not recognized by Windows Media Player.
Was the player connected to your computer during the installation? If so, the
player may not be properly connected to your computer.
Disconnect the player and restart your computer. You may also have to re-install
the software from the player product software. Be sure to follow the installation
steps carefully. Do not connect the player to your computer during the software
installation.
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