geneo+U
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CUSTOMER SUPPORT
In the event that your geneo+U malfunctions, check the following:
1. Make sure all accessories are well connected to the device.
2. Make sure the electric cord is securely connected to device.
3. Make sure power button was pressed.
4. Otherwise, please contact your local distributor for service.
WARRANTY REGISTRATION AND TERMS
This product is powered by the most advanced technologies in the market and has been subjected
to strict quality control performed by the manufacturer. For this reason, the geneo+U
®
distributor
in your country guarantees proper function of your product for 12 months from date of actual
purchase. If you use the device properly, follow all instructions outlined in the user manual, you can
enjoy the product to your ultimate satisfaction.
This policy warrants the support that the distributor provides for the geneo+U
®
device, should it
happen that failures attributable to manufacturing defects be found. In such case, you shall be
entitled to make full use of the benets of this warranty. This implies the reason and replacement
of parts, free of charge (regarding both service and parts) at any Authorized Service Center. Within
its validity term, you are entitled to make use of the warranty if necessary, to have a fully enjoyable
product, provided the above-indicated conditions are fully met. This warranty is valid for the
geneo+U
®
device marketed by the distributor in your country.
THE WARRANTY IS NOT VALID WHEN
1. Amendments in the warranty policy, sales receipt or invoice, or the absence of any
of these original documents.
2. Damage or deterioration of the device due to improper use or if the device has been modied
or repaired by an unauthorized third party.
3. Damage of the product due to defects incurred during transportation, such as bumps,
bangs or improper handling.
4. Damage due to humidity or any kind of liquids, foreign bodies inside the device or the use
of unapproved, unadvised accessories with the device contradictory to the User Manual.
5. When the device is not used in accordance with the respective User Manual
or with its supplied accessories.
6. Partial or total damage or loss of the device, due to natural disasters (such as earthquakes,
oods, re, lightening, etc.), force majeure or accident.
7. Damage to the device after being subjected to high dust environments, humidity or application
of excessive voltage from the power inlet.
8. If the product’s serial number has been amended or erased.
9. To cosmetic damage, including but not limited to scratches and dents.
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