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Poly DA Series User Manual

Poly DA Series
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Poly DA Series
USB Audio Processor
User Guide
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Poly DA Series Specifications

General IconGeneral
BrandPoly
ModelDA Series
CategoryAdapter
LanguageEnglish

Summary

Overview

Standard LEDs and Functions

Details standard LED indicators and their functions on the DA audio processor.

Microsoft Teams LEDs and Functions (Teams Model Only)

Explains LED indicators specific to Microsoft Teams functionality on compatible models.

Setup

Compatible Headsets

Lists Poly/Plantronics headset series compatible with the DA audio processor.

Load Software

Information on downloading and using Poly Lens Desktop App for device customization and updates.

Update Poly Device

Instructions for updating device firmware and software using the Poly Lens Desktop App.

Daily Use

Make, Take, and End Calls

Guides on initiating, receiving, and concluding calls using the audio processor and softphone.

Volume Adjustment

Instructions for adjusting listening and microphone volume via device and softphone.

Mute Functionality

Details on muting/unmuting the headset during calls and the mute reminder feature.

Launch Microsoft Teams (Teams Model Only)

How to use the Teams button to launch the app and view notifications.

Troubleshooting

Audio Issues When Connected to Computer

Troubleshooting steps for audio problems, including softphone compatibility and default audio devices.

Cannot Hear Caller

Solutions for not hearing the caller, checking default audio devices, and adjusting listening volume.

Callers Cannot Hear Me

Resolving issues where callers cannot hear you, checking mute status and microphone alignment.

Distorted Sound or Echo

Fixing distorted audio or echo, checking default audio devices, and adjusting volume.

Headset Unresponsive to Button Presses

Troubleshooting unresponsive buttons, often related to PC power states like standby or hibernation.

Teams Not Launching (Teams Model Only)

Steps to fix Teams launch issues, ensuring it's set as the target softphone in Poly Lens Desktop App.

Teams Headset with Other Softphones (Teams Model Only)

Using Teams-enabled headsets with other softphones and Call button behavior changes.

What's in the Box

DA Inline Controller and Cables

Details the primary component: the DA inline controller with combined USB-A and USB-C cable.

Quick Start Guide

Refers to the included quick start guide for initial setup and basic operations.

Support

Customer Support Information

Provides website URL and contact information for customer support and assistance.

Plantronics, Inc. (USA)

Contact details for Plantronics, Inc. located in the United States.

Plantronics B.V. (Netherlands)

Contact details for Plantronics B.V. located in the Netherlands.

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