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Explains standard LED indicators and their functions for the Poly DA series.
Details LED indicators and functions specific to the Microsoft Teams model.
Lists compatible Poly/Plantronics headsets for the DA series.
Explains how to install and use Poly Lens Desktop App for device customization.
Guides on keeping device firmware and software up-to-date for performance.
Instructions on how to answer, make, and end calls using the device and softphone.
Details how to adjust listening and microphone volume levels.
Explains how to mute/unmute the headset and the mute reminder feature.
Describes how to use the dedicated Teams button for the Teams model.
Troubleshoot issues where headset audio is not functioning correctly.
Solutions for when the user cannot hear the person on the call.
Steps to resolve issues where callers cannot hear the user.
Addresses problems with distorted audio or echo in the headset.
Troubleshooting steps for when headset buttons stop responding.
Fixes for the Teams button failing to launch the desktop application.
Information on using Microsoft Teams-enabled headsets with alternative softphones.
Explains standard LED indicators and their functions for the Poly DA series.
Details LED indicators and functions specific to the Microsoft Teams model.
Lists compatible Poly/Plantronics headsets for the DA series.
Explains how to install and use Poly Lens Desktop App for device customization.
Guides on keeping device firmware and software up-to-date for performance.
Instructions on how to answer, make, and end calls using the device and softphone.
Details how to adjust listening and microphone volume levels.
Explains how to mute/unmute the headset and the mute reminder feature.
Describes how to use the dedicated Teams button for the Teams model.
Troubleshoot issues where headset audio is not functioning correctly.
Solutions for when the user cannot hear the person on the call.
Steps to resolve issues where callers cannot hear the user.
Addresses problems with distorted audio or echo in the headset.
Troubleshooting steps for when headset buttons stop responding.
Fixes for the Teams button failing to launch the desktop application.
Information on using Microsoft Teams-enabled headsets with alternative softphones.
The Poly DA Series USB Audio Processor is a versatile device designed to enhance the audio experience for users of Poly/Plantronics headsets, particularly in professional communication environments. This user guide covers the DA75, DA85, and DA85-M models, with specific features and functionalities varying slightly across the range. The DA Series acts as an inline controller, connecting a Quick Disconnect (QD) headset to a computer via a combined USB-A and USB-C cable, thereby offering broad compatibility and ease of use.
The primary function of the Poly DA Series is to provide seamless call control and superior audio quality for softphone applications. It serves as an intermediary between a Poly/Plantronics QD headset and a computer, enabling users to manage calls, adjust volume, and mute their microphone directly from the inline controller. For Microsoft Teams-certified models (DA85-M), it integrates additional functionalities specifically tailored for the Teams platform, such as launching the Teams application and receiving notifications.
The device supports standard call functions including answering, ending, and making calls. Users can initiate or terminate calls by tapping the Call button on the inline controller or by using their softphone interface. For making calls, dialing is performed through the softphone application. The hold function is activated by pressing and holding the Mute/Hold button for 2 seconds, indicated by a flashing red LED.
Audio control is intuitive, with dedicated Volume up (+) and Volume down (-) buttons to adjust the listening volume. Microphone volume adjustment is typically managed through the softphone application during a test call. The Mute/Hold button also serves to mute or unmute the headset microphone during an active call, with a solid red LED indicating a muted state. A configurable mute reminder feature, customizable via the Poly Lens Desktop App, provides an audible alert when the microphone is muted and the user speaks, preventing accidental muted conversations.
For Teams-enabled models, the Call button doubles as a Microsoft Teams button. When not on a call, tapping this button launches the Microsoft Teams desktop app on the computer. The Teams button pulses purple to indicate a meeting or notification, and tapping it allows users to view these alerts. It's important to note that Teams functionality requires the desktop application and is not supported with the mobile application.
The DA Series connects to a computer via a combined USB-A and USB-C cable, offering flexibility in connectivity. It is compatible with any Poly/Plantronics EncorePro 300/500/700 Series or Legacy Quick Disconnect (QD) headset. For full Teams compatibility with DA85-M models, it is recommended to connect an EncorePro HW510 or HW520 headset.
The inline controller features LED indicators that provide visual feedback on the device's status. For standard models, a flashing green LED on the Call button indicates an incoming call, while a solid green LED signifies an active call. The Mute/Hold button displays a solid red LED when the headset is muted and flashes red when a call is on hold.
Teams-specific LEDs on the DA85-M model include a solid purple LED on the Call/Microsoft Teams button when the headset is connected and Microsoft Teams is connected. A flashing blue LED indicates an incoming call, and a solid blue LED denotes an active call. A pulsing purple LED on the Teams button signals a Microsoft Teams notification.
The DA Series is designed for daily use in professional settings, providing robust call control and audio management.
Maintaining the Poly DA Series involves keeping its firmware and software up-to-date to ensure optimal performance and access to new features.
The Poly DA Series USB Audio Processor is a reliable and feature-rich solution for professionals seeking high-quality audio and efficient call management with their Poly/Plantronics headsets, especially those integrated with Microsoft Teams.
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