HPBX
QUICK REFERENCE GUIDE:
Poly Edge E350
08.23.2023 1
Answer an Incoming Call
• Either lift the handset,
• Press the speakerphone button ,
• Or press the headset button .
Place an Outbound Call
• Either lift the handset, dial the number,
press Dial (or wait for timeout),
• Press the speakerphone button , dial the
number, press Dial (or wait for timeout),
• Or dial the number, then lift the handset or
press the speakerphone button .
Transfer a Call (Blind/Consultative)
• Press the Transfer softkey or the key.
• If preferred, you can temporarily change
the transfer type. For example, if the
default transfer type is Blind, then you
can select Consultative.
• Dial a number or choose a contact from
the Recent Calls list or a directory. If the
transfer type is set to Blind, the call is
transferred immediately
• If you want to change it to Consultative
for that active phone call, after you
press the Transfer softkey, you will see a
softkey that says Consultative Transfer.
Press that softkey to change the transfer
type. Please note that once you press it,
it will change to say Blind. It will still be
Consultative.
Note: Your default is set for Blind transfer. To
change your default setting, please reach out
to your administrator or Metronet.
Transfer a Call to Voicemail
• During a call, press Transfer or .
• Dial 7 plus the extension to which you want
to transfer the call.
• Press Send.
Redial
• Select Menu > Redial.
Checking Voicemail
• Go to Messages.
• Select Message Center.
• Optional: If you have multiple lines on your
phone, select a line.
• From the Messages screen, select Connect
and follow the prompts to access your
messages.
Initiating a Conference Call
• While in an active call, press
More>Conference.
• Dial the second party and press the Send
softkey.
• Once the second party answers, hit the
Conference softkey to merge the calls
together.
Viewing Your Call History
• Press the and scroll down to Recent
Calls
• Scroll up and down to see your Call History.
To rene your search, Click Filter which
allows you to select the following:
• All Calls
• Missed Calls
• Received Calls
• Placed Calls
Managing Call History
• Press the and scroll down to Recent
Calls.
• When you enter recent calls, you can do
the following:
• Tap Dial to call the entry
• Tap More>Clear to delete the entry
from the list
• Press Information to bring up the details of the call.
• To Delete All, hit Recent Calls > More > Clear > All
calls > Select
• You can also choose to delete just the following:
• Missed Calls
• Received calls
• Placed calls
• Displayed Calls
CALL ACTIONS
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