To Next PageTo Next PageWhat to do if Poly TC8 Can’t Pair to the Video System?
If your Poly TC8 can't pair to the video system, it might be due to blocked network traffic on TCP port 18888. To resolve this, allow traffic on TCP port 18888.
Why Zero Touch Onboarding Connection Fails During Initial Setup or After Reset on Poly Conference System?
If the Zero Touch Onboarding connection fails during initial setup or after a reset, the system might not be able to communicate with the ZTO service because of a firewall and/or web proxy setting. Configure your firewall and/or web proxy, so that the system can communicate with the ZTO service.
How to fix Paired IP Audio Device Disconnection from G7500 Poly P011 Conference System?
To fix a paired IP audio device that is disconnected from the G7500, reconnect cables or factory restore your hardware.
What to do if Poly TC8 Doesn’t Display On the Available Devices List?
If your Poly TC8 doesn’t display on the available devices list, there are a few potential causes: * The device and video system might not be on the same subnet. Ensure they are on the same subnet. * The network switch might not be allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000. Allow traffic to 224.0.0.200 on UDP port 2000. * The device might be paired with another video system. Ensure the device isn’t paired with another video system; if it is, unpair it.
General| Brand | Poly |
|---|---|
| Model | P011 |
| Category | Conference System |
| Language | English |
Details the intended audience, guide's purpose, and necessary skills for using the video system.
Lists external resources for additional product information, support, and services.
Provides a general overview of Poly video conferencing systems and their capabilities.
Details the specific features and functionalities of the Poly G7500 system.
Outlines the features and capabilities of the Poly Studio X70 all-in-one video conferencing system.
Describes the features and capabilities of the Poly Studio X50 video conferencing system.
Lists the features and capabilities of the Poly Studio X30 video conferencing system.
Details the features and capabilities of the Poly Studio E70 dual-camera solution.
Highlights features for IT administrators to deploy, manage, and access systems.
Explains how to power the video system on and off, noting the absence of a power button.
Describes how to use the system's icons and screens for navigation and understanding.
Introduces the initial screen providing quick access to system functions.
Describes the screen used for sharing and annotating content during meetings.
Explains how to wake the system from sleep mode using various input methods.
Covers features designed to accommodate users with various disabilities.
Guides on initiating audio, video, and meeting calls using the onscreen keyboard.
Explains how the system handles incoming calls, either automatically or manually.
Details the process of ignoring an incoming call if the system does not answer automatically.
Describes how to hang up a call and manage associated content.
Provides instructions for joining Zoom meetings with passwords via Trio C60.
Explains how to access and call contacts, recent contacts, and frequent contacts.
Details how to search for and dial a specific contact.
Describes how to call contacts that are frequently used.
Explains how to quickly call contacts from a recent call list.
Guides on creating and calling contacts from a favorites list.
Details the process of marking a contact as a favorite for quick access.
Explains how to remove a contact from the favorites list.
Describes how to join meetings directly from the system's calendar.
Explains the display and use of meeting cards for calendar events on the home screen.
Details how to view meeting information and upcoming scheduled meetings.
Guides on joining meetings using meeting cards displayed on the home screen.
Explains how to join a meeting when multiple meetings are scheduled concurrently.
Provides guidance on joining meetings that require a password.
Introduces using the system's camera, speaker, and microphone with a computer.
Lists the necessary computer operating systems and cable specifications for Device Mode.
Explains how to connect the system to a computer for external camera/audio use.
Details the process for exiting Device Mode and disconnecting the computer.
Explains methods for sharing content from various devices.
Describes the app for wirelessly sharing content from a computer.
Guides on sharing content from AirPlay or Miracast devices.
Details how to share content from a device via an HDMI connection.
Explains using blackboards/whiteboards for sharing ideas and collaboration.
Guides on creating a new blackboard or whiteboard at any time.
Describes how to capture and annotate current content.
Explains how to remove saved snapshots or shared content.
Details the process of stopping content sharing and deleting shared content.
Guides on keeping blackboard/whiteboard content after ending a call.
Explains how to adjust the in-room camera for better meeting participant views.
Guides on adjusting the far-site camera to improve the view of other participants.
Describes how to switch the local camera on or off to show or hide video.
Explains how to enable or disable automatic camera framing of speakers or groups.
Details how to save and recall predefined camera positions for quick adjustments.
Guides on capturing and saving the current camera position as a preset.
Explains how to quickly move the camera to a saved preset position.
Describes how to remove a saved camera preset.
Guides on choosing the main camera when multiple cameras are attached to the system.
Lists the necessary computer and cable specifications for using Device Mode.
Explains how to start Device Mode using the system touchscreen or TC8 device.
Explains how to connect the system to a computer for external camera/audio use.
Describes how to adjust audio and camera settings while in Device Mode.
Explains how the system handles incoming calls while in Device Mode.
Details the process for exiting Device Mode and disconnecting the computer.
Guides on using a personal device to control the video system.
Explains how to manage video and user interface settings.
Describes how to switch between different participant display layouts during a call.
Covers control of various audio settings on the system.
Details how to mute or unmute microphones to control audio during calls.
Explains how to unmute microphones when ready to speak.
Guides on adjusting the system's audio volume.
Addresses common problems encountered when using the system in Device Mode.
Provides solutions for audio volume issues in Device Mode.
Offers steps when the conferencing app fails to recognize system devices.
Provides troubleshooting for cases where system camera or audio is unavailable.
Offers tips to enhance audio performance during calls.
Guides on optimizing the quality of laptop screen mirroring.
Explains how to resolve issues with wireless content sharing.
Provides information on streaming content via HDMI, Polycom App, AirPlay, or Miracast.
Offers guidance on using annotation icons and gestures on blackboards/whiteboards.
