What to do if Poly TC8 Can’t Pair to the Video System?
If your Poly TC8 can't pair to the video system, it might be due to blocked network traffic on TCP port 18888. To resolve this, allow traffic on TCP port 18888.
Why Zero Touch Onboarding Connection Fails During Initial Setup or After Reset on Poly Conference System?
If the Zero Touch Onboarding connection fails during initial setup or after a reset, the system might not be able to communicate with the ZTO service because of a firewall and/or web proxy setting. Configure your firewall and/or web proxy, so that the system can communicate with the ZTO service.
How to fix Paired IP Audio Device Disconnection from G7500 Poly Conference System?
To fix a paired IP audio device that is disconnected from the G7500, reconnect cables or factory restore your hardware.
What to do if Poly TC8 Doesn’t Display On the Available Devices List?
If your Poly TC8 doesn’t display on the available devices list, there are a few potential causes: * The device and video system might not be on the same subnet. Ensure they are on the same subnet. * The network switch might not be allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000. Allow traffic to 224.0.0.200 on UDP port 2000. * The device might be paired with another video system. Ensure the device isn’t paired with another video system; if it is, unpair it.
General| Connectivity | Wired |
|---|---|
| Speaker Type | Not Applicable |
| Cable Length | 3 meters |
| Weight | 0.2 kg |
| Frequency Response | 16 kHz |
Steps to complete system setup using the web interface.
Steps to complete system setup using provisioning.
Steps to register the system with Poly Clariti Manager.
Sets up the wired LAN properties for the system.
How to automatically obtain IPv4 address settings via DHCP.
How to manually configure IPv4 address settings.
How to automatically obtain IPv6 address settings via DHCP.
How to manually configure IPv6 address settings.
How to configure system access using network or local accounts.
Describes how the system stores local account IDs and passwords.
How to specify password requirements for system access.
How to create local administrator credentials for access.
How to change the administrator username and password.
How to configure account lockout to prevent unauthorized access.
How to set up external authentication via Active Directory.
Configures how users access the system via web, diagnostics, or API ports.
How to create a CSR for system or device trust.
How to create a CSR specifically for a TC8 device.
How to configure options for validating user-installed certificates.
How to install a signed certificate received from a CA.
How to remove user-installed certificates from the system.
How to add specific IP addresses to the allow list.
How to enable the system to use web proxies.
How to set up automatic proxy configuration via PAC file.
How to configure various call settings like duration and auto-answer.
How to specify general audio settings like volume and mute.
How to configure audio output settings like volume and bass.
How to optimize system video output for monitor setups.
How to configure general settings for connected cameras.
How to customize video input settings like enabling cameras and orientation.
How to customize video input settings for optimal meeting experience.
How to configure HDMI input settings for optimal video quality.
How to configure camera tracking features for Studio X systems.
How to configure camera tracking features for G7500 systems.
Information on supported video codec standards like H.265 and H.264.
Details on H.265 HEVC capabilities and resolutions.
Details on H.264 AVC capabilities and resolutions.
How to register with the Polycom Global Directory Server.
How to register with an LDAP directory server.
Steps to configure the system to use a calendaring service.
Methods for updating system software.
How to update paired devices like microphones and cameras.
How to downgrade software via the web interface.
How to downgrade software using a USB flash drive.
How to configure the system to send event details to a remote logging server.
Troubleshooting steps for devices that fail to pair.
Troubleshooting steps when a device is not listed in available devices.
Troubleshooting steps when a paired device shows as disconnected.
Troubleshooting when a paired device cannot connect to the video system.
Troubleshooting disconnected IP audio devices from G7500.
Troubleshooting when a paired device fails to update software.
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