What to do if Poly TC8 Can’t Pair to the Video System?
If your Poly TC8 can't pair to the video system, it might be due to blocked network traffic on TCP port 18888. To resolve this, allow traffic on TCP port 18888.
Why Zero Touch Onboarding Connection Fails During Initial Setup or After Reset on Poly P010 Conference System?
If the Zero Touch Onboarding connection fails during initial setup or after a reset, the system might not be able to communicate with the ZTO service because of a firewall and/or web proxy setting. Configure your firewall and/or web proxy, so that the system can communicate with the ZTO service.
How to fix Paired IP Audio Device Disconnection from G7500 Poly P010?
To fix a paired IP audio device that is disconnected from the G7500, reconnect cables or factory restore your hardware.
What to do if Poly TC8 Doesn’t Display On the Available Devices List?
If your Poly TC8 doesn’t display on the available devices list, there are a few potential causes: * The device and video system might not be on the same subnet. Ensure they are on the same subnet. * The network switch might not be allowing UDP broadcast traffic forwarded to multicast address 224.0.0.200 on port 2000. Allow traffic to 224.0.0.200 on UDP port 2000. * The device might be paired with another video system. Ensure the device isn’t paired with another video system; if it is, unpair it.
General| Brand | Poly |
|---|---|
| Model | P010 |
| Category | Conference System |
| Language | English |
Guides through the final steps of system setup after initial configuration.
Details how to configure wired LAN properties for G7500 and Studio X series systems.
Guides on manually setting IPv4 address, subnet mask, and default gateway.
Guides on manually setting IPv6 address, subnet mask, and default gateway.
Details how to configure 802.1X authentication for wired LAN connections.
Explains how to manage system access using network or local accounts.
Covers local account management, including password policies.
Details setting requirements for administrator, user, and remote access passwords.
Guides on creating local administrator credentials for access.
Explains how to change administrator username and password.
Details settings for locking accounts after failed login attempts.
Guides on setting up external authentication via Active Directory.
Guides on securing SSH access with port lock settings.
Details securing the web interface with port lock settings.
Discusses using PKI certificates for securing network connections.
Guides on creating a CSR for system trust and authentication.
Guides on creating a CSR specifically for TC8 devices.
Details options for validating user-installed certificates.
Guides on installing a CA-signed certificate onto the system.
Details the allow list for restricting system access by IP address.
Guides on adding specific IP addresses to the system's allow list.
Guides on enabling H.460 traversal for cloud services or remote offices.
Details automatic web proxy setup via PAC file and DHCP.
Guides on configuring general call settings like duration and auto-answer.
Details general audio settings like StereoSurround and NoiseBlockAI.
Guides on enabling and configuring Polycom Acoustic Fence.
Guides on optimizing video output for single and dual-monitor setups.
Guides on configuring general settings for connected cameras.
Guides on customizing video input settings for best meeting experience.
Guides on customizing video input settings for optimal camera performance.
Guides on configuring camera tracking for framing groups and conversations.
Guides on configuring camera tracking for framing groups and speakers.
Guides on enabling users to control the G7500 or Studio X Family system.
Guides on enabling Environment Controls for smart device control.
Guides on setting up the Extron room controller on the TC8 device.
Guides on monitoring and adjusting cameras via the system web interface.
Guides on placing calls directly from the system web interface.
Guides on unlocking locked settings in the local interface using admin credentials.
Details various methods for updating system software.
Guides on manually updating or setting up automatic updates via web interface.
Guides on updating system software using a USB flash drive.
Details methods for downgrading system software manually or via USB.
Guides on manually downgrading software via the system web interface.
Guides on downgrading software using a USB flash drive.
Provides instructions on how to restart the G7500 and Studio X series system.
Guides on resetting system settings to their default configuration.
Explains how to perform a factory restore on the system.
Guides on performing a factory restore on the Studio E70 camera.
Guides on performing a factory restore on a table microphone.
Guides on performing a factory restore on a ceiling microphone.
Guides on performing a factory restore on a microphone adapter.
Guides on managing system logs, including transfer to USB flash drive.
Guides on configuring the system to send event details to a remote logging server.
Explains how to verify system status locally and via web interface.
Explains how to view in-call data to troubleshoot call issues.
Guides on verifying that configuration parameters were applied successfully.
Provides troubleshooting information for paired IP devices.
Troubleshoots issues where an IP device fails to pair with the video system.
Troubleshoots issues where an IP device is not visible in the available devices list.
Troubleshoots issues where a paired IP device shows as disconnected.
Troubleshoots issues with a device paired to an inaccessible video system.
Troubleshoots issues where an IP audio device is disconnected from the G7500.
Troubleshoots IP devices failing to complete software updates.
Guides on testing the correct connection of system speakers.
Guides on troubleshooting Polycom Acoustic Fence issues on G7500.
Guides on running a near-end loop test to verify call experience.
Troubleshoots ZTO connection failures due to firewall or proxy settings.
Troubleshoots Poly Clariti Manager provisioning loss after software downgrade.
Troubleshoots invalid or disabled camera settings in the web interface.
Guides on how to contact Poly Technical Support for assistance.
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