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Poly adopts DECT Forum recommendations for enhanced security in DECT products, covering registration, authentication, and encryption.
Diagram and explanation of the headset's buttons and functions.
Information on the charge stand and its connection to a USB port.
Explanation of LED lights for headset connection, calls, and subscription modes.
LED signals indicating connection status and notifications for Microsoft Teams.
Instructions for positioning the microphone boom and adjusting headband fit.
Guidance on placing the headset in the cradle and initial charging time.
Information on headset talk time and details about its replaceable battery.
Steps to turn on the headset and insert the DECT USB adapter.
Procedure to re-subscribe the DECT USB adapter to the headset.
How to stop the USB adapter from searching for a headset.
Steps to configure the DECT USB adapter for music playback on PC or Mac.
Features enabled by Poly Lens App, including call control and settings management.
Steps and precautions for updating device firmware using the Poly Lens Desktop App.
Explanation of headset buttons for volume, power, and call functions.
Procedure for turning the headset on and off using the power button.
How to make, answer, and end calls using the headset.
Instructions for answering a second call and switching between calls.
How to adjust headset volume and mute/unmute the microphone.
Interacting with Microsoft Teams and viewing notifications via headset.
Selecting audio modes for optimized call and media sound quality.
Customizing the feature to limit background conversation transmission.
Steps to set up a conference call with up to three additional Savi headsets.
How to stop the USB adapter from searching for a headset.
Explanation of the headset LED that indicates the user is on a call.
Details on audio alerts for out-of-range conditions and call suspension.
Solutions for headset issues such as no sound and charging problems.
Resolving problems with softphone dialing and interaction.
Guidance on interacting with Microsoft Teams and Skype for Business.
Information on using the headset with softphones other than Microsoft Teams.
Troubleshooting low/high volume, distortion, and echo issues.
Resolving issues with PC speakers and no audio connection to the PC.
The Poly Savi 7310/7320 UC is a wireless DECT headset system designed for computer use, offering a robust and secure communication solution for professionals. This user guide outlines the device's functionality, usage, and maintenance features, ensuring an optimal experience for the user.
The core function of the Savi 7310/7320 UC is to provide high-quality, secure wireless audio communication for computer-based softphone calls and multimedia. It leverages DECT (Digital Enhanced Cordless Telecommunications) technology, which is specifically designed for short-range, high-quality voice communication, offering a dedicated frequency band that minimizes interference from Wi-Fi and other wireless devices. The system comprises a wireless headset and a D400 DECT USB adapter, which connects to a computer's USB-A port (with an optional USB-C adapter for compatibility).
The headset is equipped with controls for managing calls, adjusting volume, and muting the microphone. For Microsoft Teams models, a dedicated button allows for direct interaction with the Teams application, facilitating seamless call management and notification viewing. The DECT USB adapter serves as the communication hub between the headset and the computer, indicating connection status, incoming calls, call activity, mute status, and subscription mode through various LED patterns.
A key feature of this system is its DECT Enhanced Security, which adheres to the latest recommendations from the DECT Forum and ETSI. This includes robust registration, authentication, authorization, and encryption procedures, making the headset secure against known vulnerabilities and ensuring private conversations. Poly DECT products using this enhanced security are marked with the DECT Forum security logo on the base.
The Savi 7310/7320 UC is designed for ease of use and adaptability to various work environments.
Fit and Charge: The headset can be worn on either the right or left side, with the microphone boom rotating to accommodate user preference. The boom is flexible, allowing users to position it approximately two finger widths from the corner of their mouth for optimal voice pickup. The headband can be gently flexed to ensure a comfortable fit. Charging is straightforward: the headset is placed in its charging cradle, and an LED indicates charging status, turning steady when fully charged. A minimum of 20 minutes of charging is recommended before first use.
Connectivity: The DECT USB adapter comes pre-subscribed to the headset, meaning it's ready for use right out of the box. Users simply turn on the headset and insert the USB adapter into their computer. The adapter's LED will indicate a successful connection. In cases where the adapter needs to be re-subscribed (e.g., if it was disconnected or purchased separately), a simple process involving pressing and holding the headset's Volume up button and double-pressing the adapter's subscription button initiates pairing.
Call Management: Making and answering calls is intuitive. Users dial from their softphone application, and calls can be answered or ended by tapping the headset's Call button. The system also supports answering a second call while already on one, placing the first call on hold, and switching between calls by pressing the Call button for two seconds.
Audio Control: Volume can be adjusted directly on the headset. For softphone calls, microphone volume can be fine-tuned through a test call and adjusting PC sound settings. The mute function is activated by tapping the Mute button on the headset.
Microsoft Teams Integration: For Microsoft Teams models, the dedicated Teams button allows users to interact with the application when not on a call. This includes viewing notifications, which are also indicated by the USB adapter's pulsing white LED. Tapping the headset Call button can also bring up notifications on the computer.
Advanced Audio Features: The headset offers three audio modes: wideband stereo (hybrid), wideband (conversation), and multimedia (music). Users can optimize audio quality for their activity by pressing the headset Mute button for four seconds to cycle through these modes. This feature is also configurable via the Poly Lens Desktop App. The system also includes features to limit office noise, which can be customized in the Poly Lens Desktop App, enhancing call clarity in busy environments.
Conference Calls: The system supports setting up conference calls with up to three additional Savi headsets. While on a call, the primary user presses the USB adapter's subscription button, and guest headsets enter subscribe mode by pressing and holding their Volume up button. The primary user accepts the conference request via their headset Call button, and both users hear "Conference accepted." Guest headsets can remain connected for multiple calls, and a guest headset can be removed by pressing its Call button or docking the primary user's headset.
Out-of-Range Warnings: The headset provides audible warnings if the user moves out of the operating range during a call (three low tones) or returns to range (a single mid-tone). If the user remains out of range, active calls are suspended and re-established upon returning to range. Calls are dropped if the user remains out of range for more than five minutes. If not on a call, attempting to make a call out of range results in a single tone for the button press and three low tones for failure to link.
Online Indicator: The headset features an LED that illuminates red when the user is on a call, serving as an "online indicator" to inform others. This setting can be managed in the Poly Lens App.
Software and Firmware Updates: To ensure optimal performance and access to new features, Poly recommends downloading and using the Poly Lens Desktop App. This application allows users to enable features, change settings, configure call control for softphones, manage notifications, schedule health and wellness reminders, and update device firmware. During firmware updates, it's crucial not to use the device, start a second update, stream media, or answer/place calls.
Battery Replacement: The product features a replaceable battery. To maintain high quality standards and optimal performance, users are advised to only use replacement batteries provided by Poly. The rechargeable battery should be replaced after three years or 300 charge cycles, whichever comes first, to ensure continued talk time performance. If talk time significantly degrades even after a full recharge, it indicates the battery is wearing out, and support should be contacted.
Troubleshooting: The user guide provides comprehensive troubleshooting steps for common issues, such as no audio, distorted sound, echoes, or problems with Microsoft Teams integration. These steps often involve checking headset power, charge, default sound device settings, USB adapter subscription, and ensuring the Poly Lens Desktop App is installed and configured correctly. For persistent issues, contacting Poly support is recommended.
The Poly Savi 7310/7320 UC is a comprehensive wireless headset system designed to deliver secure, high-quality, and user-friendly communication for computer-based professionals, with features that cater to both individual and collaborative work environments.
General| Type | Wireless Headset |
|---|---|
| Wearing Style | Over-the-ear |
| Wireless Technology | DECT |
| Microphone Technology | Noise-canceling |
| Security | Encryption |
| Optimized for | Microsoft Teams |
| Weight | 150 grams |
| Compatibility | PC, Mac, Mobile |
| Earpiece | Single |
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