Load software
Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality. Download: poly.com/lens.
• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders
Update firmware
Keep your firmware up-to-date to improve performance and add new features to your
Poly device.
Update your firmware using your computer with Poly Lens Desktop App. Download at
poly.com/lens.
While updating firmware:
• Do not use your Poly device until the update is complete.
• Do not start a second update from a second device.
• Do not stream media.
• Do not answer or place a call.
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