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Poly DECT-based products incorporate latest recommendations on Enhanced Security from DECT Forum and ETSI.
Details on headset components: Volume wheel, Call button, Mute button, Headset LED, Power button, ANC.
Information on the DECT USB adapter, its LED status indicators, and connection notes.
Instructions on adjusting the headband, stabilizer T-bar, and boom for optimal fit and comfort.
Procedure for charging the headset, indicating LED status and charging time.
Information on the headset's talk time duration on a full charge.
Methods to determine the headset's battery status via voice prompts or the Poly Lens App.
Steps to re-subscribe the DECT USB adapter to the headset if disconnected or purchased separately.
Guidance on disabling over-the-air subscription for multi-shift environments via Poly Lens Desktop App.
Instructions for configuring the DECT USB adapter for music playback and call handling in Windows.
Instructions for configuring the DECT USB adapter for audio input/output in macOS.
Instructions on keeping firmware and software up-to-date using the Poly Lens App.
Detailed description of headset controls: Volume wheel, Call/Teams button, Mute button, LED, Power button, ANC.
Procedure for turning the headset on and off using the power button.
How to initiate, receive, and terminate calls using the headset controls.
Instructions on fine-tuning headset and microphone volume levels.
How to mute and unmute the headset microphone during an active call.
Using headset controls to interact with Microsoft Teams and Skype for Business.
Steps to manually add other Savi headsets to an ongoing call for conference functionality.
Methods to remove guest headsets from a conference call or disconnect the primary headset.
Procedure for changing the headset's voice prompt language via the Poly Lens Desktop App.
How to optimize audio quality by cycling through different audio modes using the Mute button.
Guidance on limiting background conversation transmission during calls using the Poly Lens Desktop App.
Explanation of Active Noise Canceling (ANC) and how to turn it on/off using a switch.
Information on adjusting the headset's wireless range for PC audio quality, user density, or restrictions.
Troubleshooting common headset issues like unstable connection, poor talk time, and no audio.
Troubleshooting softphone application issues, including no dial tone, no interaction, or softphone not working.
Specific instructions for interacting with Microsoft Teams and Skype for Business via headset controls.
This document is the User Guide for the Savi 8210/8220 UC Wireless DECT headset system, designed for computer use. It provides comprehensive information on the headset's functions, usage, and maintenance.
The Savi 8210/8220 UC is a wireless DECT headset system that connects to your computer via a DECT USB adapter. It is designed to provide high-quality audio for calls and multimedia, with features aimed at enhancing user comfort, call control, and audio experience in various environments. The system includes a headset, a DECT USB adapter, a charge stand, a power supply with plug adapters, a USB cable, a carrying case, and a quick start guide.
The core function of the Savi 8210/8220 UC system is to provide wireless audio communication for computer-based calls and multimedia. The headset connects to your computer through a DECT USB adapter, which is pre-subscribed to the headset for ease of initial setup. This DECT technology ensures a secure and reliable wireless connection.
The headset itself features a Volume wheel for adjusting audio output, a Call button for managing calls (placing, answering, ending), and a Mute button to silence the microphone during a call. For Microsoft Teams users, the Call button also serves as an interaction point with the Teams application. An ANC (Active Noise Canceling) switch is integrated into the headset, allowing users to reduce external noise and enhance audio quality. A Headset LED provides visual status indicators, and a Power button controls the headset's on/off state.
The DECT USB adapter is the bridge between the headset and your computer. It has an LED that indicates its status, such as being powered off, not subscribed, in subscribe mode, successfully connected, receiving an incoming call, on a call or streaming media, muted, on hold, or undergoing an update. The adapter is typically pre-subscribed, but the guide provides instructions for re-subscribing it if needed.
The Charge stand is essential for powering the headset. When the headset is placed in the stand, a charging LED flashes, indicating that the battery is being replenished. The LED turns off once the headset is fully charged.
The Savi 8210/8220 UC offers a range of usage features designed for intuitive and efficient communication.
Fit and Comfort: The headset is customizable for optimal comfort. Users can adjust the headband length and position the earcups to sit comfortably over their ears. If applicable, the stabilizer T-bar can be positioned above the ear. The boom microphone is adjustable; for optimum audio, it should be bent to be approximately two finger widths from the corner of the mouth. For true stereo listening, the wearing preference can be adjusted in the Poly Lens Desktop App.
Power and Charging: To power on the headset, the Power button is slid to reveal green. The headset charges by being placed in the charge cradle. A full charge takes about 3 hours and provides up to 13 hours of continual talk time in wideband mode. Battery status can be checked via voice prompts or the Poly Lens App.
Connecting to PC: The DECT USB adapter is inserted into a laptop or PC. The adapter's LED will turn solid red, then solid blue, indicating a successful connection to the headset. Voice prompts will confirm "Base connected."
Call Management:
Microsoft Teams/Skype for Business Interaction: For Microsoft Teams, tapping the Call button interacts with the application (requires the Teams desktop app). For Skype for Business, pressing and holding the Call button for 2 seconds interacts with the application (requires the Skype for Business desktop app). The target phone can be set in the Poly Lens Desktop App.
Conference Calls: The system supports conference calls with up to 3 additional headsets. To join manually, the primary user, while on a call, presses the recessed subscription button on the USB adapter. Guest headsets enter subscribe mode by pressing and holding their Volume up button or turning the Volume wheel up. The primary user accepts the conference request by pressing their headset's Call button. Guest headsets can remain connected for multiple calls. Guests can be removed by pressing their headset's Call button or by docking the primary user's headset in the charge cradle.
Advanced Audio Features:
The Savi 8210/8220 UC system incorporates several features and recommendations to ensure its longevity and optimal performance.
Software and Firmware Updates: Keeping the firmware and software up-to-date is crucial for improving performance and accessing new features. Updates are managed through the Poly Lens App, which can be downloaded from poly.com/lens.
Device Customization and Settings: The Poly Lens Desktop App (or Plantronics Hub Desktop App) allows users to customize device behavior through advanced settings and options. This includes configuring the DECT USB adapter for music playback, managing over-the-air subscription settings, changing voice prompt language, optimizing audio quality, limiting office noise, and setting the wireless range.
Battery Care: The rechargeable battery should be replaced after 3 years or 300 charge cycles, whichever comes first, to maintain optimal talk time performance. The headset charging LED provides a visual cue for charging status.
Troubleshooting Guidance: The user guide includes a comprehensive troubleshooting section to address common issues:
These features collectively ensure that the Savi 8210/8220 UC system is not only a powerful communication tool but also user-friendly and maintainable over time.
General| Wearing Style | Over-the-ear |
|---|---|
| Wireless Technology | DECT |
| Talk Time | 13 hours |
| Microphone Technology | Noise-canceling |
| Voice Prompts | Yes |
| Hearing Protection | Yes |
| Earpad Material | Leatherette |
| Charging Time | 3 hours |
| Connectivity | Bluetooth |
| Wireless Range | 180 m |
| Optimized for | Unified Communications |
| Compatibility | PC, Mac |
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