Poly Savi 8210 UC User Manual

My headset is unstable. When you wear the headset, the microphone should rest as
close to your cheek as possible without touching. The
microphone can be adjusted inward by the pivoting earpiece
to optimize the position of the headset. See Position Your
Headset.
Talk time performance is
signicantly degraded even after
a full recharge.
Battery is wearing out. Contact us at poly.com/support.
When should I replace my
rechargeable battery?
Replace your rechargeable battery after 3 years or 300
charge cycles, whichever occurs rst.
I can’t hear anything in the
headset.
Ensure your headset is powered on.
Press the headset Call button.
Make sure your headset is charged.
Fine tune the listening volume.
Ensure that your headset is the default sound device by going
to your Sound Control Panel (Windows) or your Sound
System Preferences (Mac).
Make sure your headset is subscribed to the USB adapter.
See Subscribe USB adapter again.
When I dial from my softphone
application, nothing happens.
Ensure your headset is powered on.
Press the headset Call button.
Make sure your headset is charged.
Fine tune the listening volume.
Ensure that your headset is the default sound device by going
to your Sound Control Panel (Windows) or your Sound
System Preferences (Mac).
Make sure your headset is subscribed to the USB adapter.
See Subscribe USB adapter again.
Ensure that the Poly Lens Desktop App is installed. To
download, visit poly.com/software.
Ensure that you are using a compatible softphone
application. For a list of compatible softphones, visit
poly.com/software.
If the Poly Lens Desktop App is not installed and you do not
have a compatible softphone, you must rst press the
headset Call button and then use the softphone interface to
place/answer/end calls.
Restart your computer.
How do I interact with Microsoft
Teams or Skype for Business?
• For Microsoft Teams, tap the Call button to interact (Teams
app required).
• For Skype for Business, press and hold the Call button for 2
seconds to interact (Skype for Business app required).
• Set your target phone by going to Poly Lens Desktop App.
Troubleshooting
Headset
Softphone
13

Poly Savi 8210 UC Specifications

General

Brand	Poly
Model	Savi 8210 UC
Category	Headsets
Language	English