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Poly Savi 8240 UC - User Manual

Poly Savi 8240 UC
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Savi 8240/8245 UC
Wireless DECT headset system for
computer
User Guide
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Summary

DECT Information

DECT Enhanced Security

Poly's adoption of DECT Forum recommendations for security enhancements in DECT products.

Overview

Headset Basics

Identification of headset components including earloop, eartip, buttons, battery, LED, and microphone.

Charge stand

Illustrations of the charge stand for Savi 8240 UC and Savi 8245 UC, noting charging functions.

Charge accessory

Illustrations of charge accessories for Savi 8240 UC and Savi 8245 UC, noting charging functions.

DECT adapter overview

D400 DECT USB adapter

Information on connecting the D400 DECT USB adapter and its standard LED status indicators.

D200 DECT USB adapter

Information on connecting the D200 DECT USB adapter and its LED status indicators for Microsoft Teams.

Fit and charge

Customize Your Headset

Instructions for installing the headset battery and assembling the headset for wearing styles.

Install the Headset Battery

Steps to position and install the replaceable headset battery securely into place.

Use the Fit Kit to Assemble Your Headset

Guidance on selecting and attaching earloops and eartips for a comfortable headset fit.

Right Over-the-Ear Assembly

Detailed steps for choosing and attaching the correct earloop and eartip for the right ear.

Left Over-the-Ear Assembly

Detailed steps for choosing and attaching the correct earloop and eartip for the left ear.

Position Your Headset

Guidance on positioning the headset for optimal microphone placement near the cheek.

Over-the-Head Assembly

Instructions for assembling the headset with the headband for over-the-head wearing style.

Behind-the-Head Assembly

Steps to assemble the headset with the headband for behind-the-head wearing style.

Charge Your Headset and Spare Battery

Charge your headset

Instructions for placing the headset in the charge cradle and charging indicators.

Charge spare battery

Procedure for charging a spare headset battery using the charge stand or accessory.

Replace battery during a call

Steps to replace the headset battery during an active call without interruption.

Talk time

Information on the headset's talk time in wideband and narrowband modes.

Headset battery status

Methods for determining the headset's battery status via voice prompts or the Poly Lens App.

Replace rechargeable battery

Connect to PC

Configure USB adapter for streaming audio

Steps to configure the DECT USB adapter for audio playback on Windows and Mac systems.

Load software

Update your Poly device

Instructions for keeping Poly device firmware and software up-to-date using the Poly Lens App.

The basics

Headset Basics

Overview of headset buttons and functions for basic operation.

Power on;off

Procedure for turning the headset on and off by sliding the power button.

Make, answer, end calls

Instructions for making, answering, and ending calls using the headset's call button.

Adjust volume

Guidance on fine-tuning headset volume using the volume controls.

Mute

How to mute or unmute the headset during an active call using the mute button.

Interact with Microsoft softphone

How to interact with Microsoft Teams and Skype for Business using the headset's call button.

View Microsoft Teams notifications

Understanding how the headset's LED indicates Microsoft Teams notifications.

More Features

Change voice prompt language

How to change the voice prompt language using the Poly Lens Desktop App.

Optimize audio quality

Steps to optimize audio quality by switching between wideband and narrowband modes.

Limit office noise

How to limit the amount of nearby conversation transmitted during calls.

Set the range

Guidance on adjusting the headset's wireless range for PC audio quality and user density.

Set up a conference call

Steps to set up a conference call with up to 3 additional Savi headsets.

Subscribe USB adapter again

Instructions for re-subscribing a disconnected or separately purchased DECT USB adapter.

End subscription mode

Disabling over-the-air subscription

Troubleshooting

Headset Issues

Troubleshooting common headset problems like instability, degraded talk time, and battery replacement.

Softphone Connection Issues

Troubleshooting softphone dialling problems, audio configuration, and connection failures.

Microsoft Teams;Skype Interaction

Guidance on interacting with Microsoft Teams and Skype for Business using headset controls.

Troubleshooting Audio and Connectivity

Softphone Compatibility

Information on using the headset with softphones other than Microsoft Teams.

Volume Adjustment

Steps to adjust headset and computer volumes to resolve low or high volume issues.

Distortion and Echo

Troubleshooting steps for distorted sound or echo, including microphone positioning.

PC Speaker Audio

Steps to resolve issues where no audio is heard through PC speakers.

No Audio Connection to PC

Troubleshooting steps for no audio connection to the PC, such as reconnecting the USB adapter.

Whats in the box

Support

Summary

DECT Information

DECT Enhanced Security

Poly's adoption of DECT Forum recommendations for security enhancements in DECT products.

Overview

Headset Basics

Identification of headset components including earloop, eartip, buttons, battery, LED, and microphone.

Charge stand

Illustrations of the charge stand for Savi 8240 UC and Savi 8245 UC, noting charging functions.

Charge accessory

Illustrations of charge accessories for Savi 8240 UC and Savi 8245 UC, noting charging functions.

DECT adapter overview

D400 DECT USB adapter

Information on connecting the D400 DECT USB adapter and its standard LED status indicators.

D200 DECT USB adapter

Information on connecting the D200 DECT USB adapter and its LED status indicators for Microsoft Teams.

Fit and charge

Customize Your Headset

Instructions for installing the headset battery and assembling the headset for wearing styles.

Install the Headset Battery

Steps to position and install the replaceable headset battery securely into place.

Use the Fit Kit to Assemble Your Headset

Guidance on selecting and attaching earloops and eartips for a comfortable headset fit.

Right Over-the-Ear Assembly

Detailed steps for choosing and attaching the correct earloop and eartip for the right ear.

Left Over-the-Ear Assembly

Detailed steps for choosing and attaching the correct earloop and eartip for the left ear.

Position Your Headset

Guidance on positioning the headset for optimal microphone placement near the cheek.

Over-the-Head Assembly

Instructions for assembling the headset with the headband for over-the-head wearing style.

Behind-the-Head Assembly

Steps to assemble the headset with the headband for behind-the-head wearing style.

Charge Your Headset and Spare Battery

Charge your headset

Instructions for placing the headset in the charge cradle and charging indicators.

Charge spare battery

Procedure for charging a spare headset battery using the charge stand or accessory.

Replace battery during a call

Steps to replace the headset battery during an active call without interruption.

Talk time

Information on the headset's talk time in wideband and narrowband modes.

Headset battery status

Methods for determining the headset's battery status via voice prompts or the Poly Lens App.

Replace rechargeable battery

Connect to PC

Configure USB adapter for streaming audio

Steps to configure the DECT USB adapter for audio playback on Windows and Mac systems.

Load software

Update your Poly device

Instructions for keeping Poly device firmware and software up-to-date using the Poly Lens App.

The basics

Headset Basics

Overview of headset buttons and functions for basic operation.

Power on;off

Procedure for turning the headset on and off by sliding the power button.

Make, answer, end calls

Instructions for making, answering, and ending calls using the headset's call button.

Adjust volume

Guidance on fine-tuning headset volume using the volume controls.

Mute

How to mute or unmute the headset during an active call using the mute button.

Interact with Microsoft softphone

How to interact with Microsoft Teams and Skype for Business using the headset's call button.

View Microsoft Teams notifications

Understanding how the headset's LED indicates Microsoft Teams notifications.

More Features

Change voice prompt language

How to change the voice prompt language using the Poly Lens Desktop App.

Optimize audio quality

Steps to optimize audio quality by switching between wideband and narrowband modes.

Limit office noise

How to limit the amount of nearby conversation transmitted during calls.

Set the range

Guidance on adjusting the headset's wireless range for PC audio quality and user density.

Set up a conference call

Steps to set up a conference call with up to 3 additional Savi headsets.

Subscribe USB adapter again

Instructions for re-subscribing a disconnected or separately purchased DECT USB adapter.

End subscription mode

Disabling over-the-air subscription

Troubleshooting

Headset Issues

Troubleshooting common headset problems like instability, degraded talk time, and battery replacement.

Softphone Connection Issues

Troubleshooting softphone dialling problems, audio configuration, and connection failures.

Microsoft Teams;Skype Interaction

Guidance on interacting with Microsoft Teams and Skype for Business using headset controls.

Troubleshooting Audio and Connectivity

Softphone Compatibility

Information on using the headset with softphones other than Microsoft Teams.

Volume Adjustment

Steps to adjust headset and computer volumes to resolve low or high volume issues.

Distortion and Echo

Troubleshooting steps for distorted sound or echo, including microphone positioning.

PC Speaker Audio

Steps to resolve issues where no audio is heard through PC speakers.

No Audio Connection to PC

Troubleshooting steps for no audio connection to the PC, such as reconnecting the USB adapter.

Whats in the box

Support

Overview

This document describes the Poly Savi 8240/8245 UC Wireless DECT Headset System for computers, providing a comprehensive user guide for its functions, features, and maintenance. The system is designed for computer-based communication, offering a wireless DECT headset experience.

Function Description

The Poly Savi 8240/8245 UC is a wireless DECT headset system primarily designed for use with computers. It enables users to make, answer, and end calls, adjust volume, and mute the microphone, all wirelessly. The system includes a DECT USB adapter that connects to a computer, facilitating audio streaming and call control. The headset is pre-subscribed to the USB adapter, ensuring a ready-to-use experience upon initial setup. It supports both wideband and narrowband audio modes, allowing users to optimize audio quality based on their activity, whether for conversations or other audio. The system is compatible with various softphones and is optimized for Microsoft Teams and Skype for Business, offering integrated call control functionalities.

Usage Features

The headset offers a range of usage features designed for convenience and flexibility:

  • Headset Controls: The headset features an earloop, eartip, mute button, volume buttons, and a call button. The call button also serves to interact with Microsoft Teams (if the app is required).
  • Power On/Off: The headset is powered on by sliding the Power button to reveal green.
  • Call Management: Users can make calls by dialing from their softphone and answer or end calls by tapping the Call button. For a second incoming call, pressing the Call button for 2 seconds answers it and places the first call on hold. Switching between calls is also done by pressing the Call button for 2 seconds.
  • Volume Adjustment: Headset volume can be fine-tuned using the volume controls on the headset. Microphone volume for softphones can be adjusted through a test call, aligning with PC sound volume settings.
  • Mute Functionality: During an active call, the mute button allows users to mute or unmute the headset.
  • Microsoft Teams Integration: For Microsoft Teams, tapping the headset's Call button interacts with the application. For Skype for Business, pressing and holding the Call button for 2 seconds interacts with the application. The target phone can be set in the Poly Lens Desktop App. The base's Microsoft Teams button LED pulses for notifications, which can be viewed by tapping the button.
  • Audio Quality Optimization: The headset supports wideband (conversation) and narrowband audio modes. Users can optimize audio quality by pressing the headset Mute button for 4 seconds when the system is idle, cycling through modes. This is also configurable in the Poly Lens Desktop App.
  • Office Noise Limitation: The system allows users to limit the amount of nearby conversation transmitted during calls, a feature customizable in the Poly Lens Desktop App.
  • Adjustable Range: The wireless range can be adjusted (High, Medium, Low) to improve PC audio quality, manage user density, or restrict user range. This setting is configurable in the Poly Lens Desktop App.
  • Conference Calls: The system supports conference calls with up to 3 additional Savi headsets. While on a call, the primary user presses the USB adapter subscription button (or the recessed button for D200 adapter) to enter subscribe mode. Guest headsets then press and hold their Volume up button or turn the Volume wheel up. The primary user accepts the request by pressing their headset Call button. Guest headsets can be removed by pressing their Call button or by docking the primary user's headset.
  • USB Adapter Subscription: If the USB adapter becomes disconnected or is bought separately, it can be re-subscribed to the headset. For D400 adapters, insert the adapter, put the headset in subscribe mode (press and hold Volume up for 4 seconds), and then double-press the adapter's subscription button. For D200 adapters, the process is similar, but the adapter's recessed subscription button is double-pressed with a pen or paperclip. Successful subscription is indicated by voice prompts and solid LED lights on the adapter.
  • Ending Subscription Mode: Subscription mode can be ended by pressing the subscription button once on the D400 adapter or the recessed subscription button once with a pen or paperclip on the D200 adapter.
  • Disabling Over-the-Air Subscription: In multi-shift environments, the over-the-air headset subscription can be disabled via the Poly Lens Desktop App.
  • PC Audio Configuration: For Windows, the DECT USB adapter can be configured to play music by setting it as the Default Device in Sound Playback settings. Music can be paused during calls by adjusting settings in the Sound Communications tab. For Mac, the DECT USB adapter is configured in Apple menu > System Preferences > Sound, by selecting the headset on both Input and Output tabs.

Maintenance Features

The system incorporates several features related to the physical maintenance and longevity of the device:

  • Headset Fit and Comfort: The headset offers three wearing styles: over-the-ear, over-the-head, or behind-the-head. A fit kit is provided to assemble the chosen style and optimize microphone position.
    • Battery Installation: The headset battery is positioned and slid into place until it snaps. Only Poly-supplied replacement batteries should be used.
    • Over-the-Ear Assembly: Users choose a comfortable earloop size, align and insert it, then rotate it 90°. The earloop should be flat against the headset before rotating. An eartip is chosen for comfort, aligned with the notch facing the microphone, and pressed to attach. The large end of the eartip should point to the microphone.
    • Positioning the Headset: The microphone should rest as close to the cheek as possible without touching. It can be adjusted inward by the pivoting earpiece. For over-the-ear, slide the headset over and behind the ear, fitting the eartip, then push the base of the headset in and back towards the ear until the microphone is close to the mouth.
    • Over-the-Head Assembly: The headset is inserted into the headband, which can be worn on either side. The headset is rotated up, and pushed in so the microphone is close to the mouth.
    • Behind-the-Head Assembly: The headband is aligned and rotated up 90°. The stem can be switched for left-side wear. The stem of the headband is slid for comfort, and the headset is pushed in until the microphone rests close to the cheek.
  • Charging: The headset is charged by placing it in the charge cradle. The headset charging LED flashes during charging and turns off when fully charged. A full charge takes 3 hours, with at least 20 minutes recommended before first use.
  • Spare Battery Charging: If applicable, a spare battery can be charged in the battery compartment of the charge stand or charge accessory, connected to a USB power source.
  • Battery Replacement During Calls: The headset battery can be replaced during active calls. Removing the battery mutes the headset. Replacing it with a charged spare battery, ensuring the Power switch is on (revealing green), reconnects the user to the call with "base connected" and "mute off" voice prompts.
  • Battery Status: Headset battery status can be determined by listening to voice prompts after powering on or by viewing it in the Poly Lens App.
  • Battery Lifespan: Rechargeable batteries should be replaced after 3 years or 300 charge cycles, whichever comes first. Only Poly batteries should be used for replacement to ensure quality and optimal performance.
  • Software Updates: Firmware and software updates are crucial for improving performance and adding new features. These updates are managed through the Poly Lens App, which can be downloaded from poly.com/lens. The Poly Lens App also enables features, changes settings, configures call control for softphones, manages notifications and alerts, and schedules health and wellness reminders.

Poly Savi 8240 UC Specifications

General IconGeneral
TypeWireless Headset
Wireless TechnologyDECT
Charging Time3 hours
DECT Security CertificationYes
Unified Communications (UC) OptimizedYes
Warranty2 years
Noise CancellationYes
MicrophoneNoise-canceling microphone
CompatibilityPC
Base ConnectionsUSB
Ear CushionsLeatherette
Wearing StyleConvertible (over-the-ear, over-the-head, behind-the-head)
Microphone Frequency ResponseWideband: 100–6800 Hz

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