Polycom 2200-48820-025

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Polycom

VVX

250, 350, and 450 Business IP Phones - Quick Tips

3725-48827-001A | UC Software 5.8.0 | May 2018

These Quick Tips apply to VVX 250, 350, and 450

business IP phones.

Main Menu

Screen

Displays menu

options for settings

and device

information.

Available anytime.

Calls Screen

Displays all Active and

Held calls.

Available when you

have an Active or Held

calls in progress.

Lines Screen

Displays phone lines,

favorites, and

conditional soft keys.

Available anytime.

Switch among Phone Screens

You can view any screen on your phone from other

screens

To switch between screens:

» Press to view the Main Menu, Lines, or

Calls screen.

Place Calls

You can only have one active call in progress on

your phone.

To place a call:

» Do one of the following:

 Pick up the handset, press or , enter

the phone number, and press Send.

 Enter the phone number, press Dial, and

pick up the handset, or press or .

 Press the Line key, enter the phone

number, and select Send.

 Select New Call, enter the phone number,

and press Send.

Answer Calls

You can answer calls using the handset,

speakerphone, or a headset.

To answer a call:

» Do one of the following:

 To answer with the speakerphone, press

or press Answer soft key.

 To answer with the handset, pick up the

handset.

 To answer with a headset, press .

End Calls

You can only end active calls. To end a held call,

you must resume the call first.

To end an active call:

» Replace the handset in the cradle, press

or , or press the End Call soft key.

To end a held call:

1 Highlight the held call and press Resume.

2 Press End Call.

Hold and Resume Calls

You can have multiple calls on hold and resume a

call at any time.

To hold a call:

» Highlight the call and press the Hold soft key

or press .

To resume a call

» Highlight the call and press the Resume soft

key or press .

Transfer Calls

You can transfer calls to any contact.

To transfer a call:

1 Press and hold the Transfer soft key or press

2 Choose Blind or Consultative.

3 Dial a number or choose a contact.

If you chose Blind, the call is transferred

immediately.

Need help?

Do you have a question about the Polycom 2200-48820-025 and is the answer not in the manual?

The Polycom VVX 250, 350, and 450 Business IP Phones are designed to provide comprehensive communication functionalities for business environments, supporting UC Software 5.8.0. These phones offer a range of features for call management, conferencing, directory services, and personalized settings, ensuring efficient and flexible communication.

Function Description:

These IP phones serve as primary communication devices, enabling users to make, receive, and manage calls. They support various call handling features such as placing calls, answering calls, ending calls, holding and resuming calls, and transferring calls. The devices also facilitate conference calls, allowing multiple participants to join and be managed. Users can access and manage their contacts through a built-in directory and listen to voicemail messages. Additionally, the phones offer features like call forwarding and Do Not Disturb (DND) to manage incoming calls according to user preferences. Ringtones can be customized for both general incoming calls and specific contacts. The user interface is designed to be intuitive, with a Main Menu screen providing access to settings and device information, a Calls screen for managing active and held calls, and a Lines screen displaying phone lines, favorites, and conditional soft keys.

Important Technical Specifications:

The document specifies that these quick tips apply to the Polycom VVX 250, 350, and 450 models, running UC Software 5.8.0, released in May 2018. While specific hardware specifications like screen size, processor, or memory are not detailed in this document, the software version indicates a modern IP phone platform. The conference call feature supports up to 24 contacts, which is a significant capacity for business conferencing. The Favorite Index field allows for numbers between 1 and 99, indicating a structured approach to managing favorite contacts. The system also supports multiple lines, allowing users to manage more than one call or line simultaneously.

Usage Features:

Call Management:

Placing Calls: Users can place calls by picking up the handset, pressing the speakerphone or headset button, entering a number, and pressing Send. Alternatively, they can enter a number, press Dial, and then pick up the handset or press the speakerphone/headset button. Pressing a Line key, entering a number, and selecting Send is another option, as is selecting New Call, entering a number, and pressing Send.
Answering Calls: Calls can be answered using the speakerphone (by pressing the speakerphone button or the Answer soft key), the handset (by picking it up), or a headset (by pressing the headset button).
Ending Calls: Active calls can be ended by replacing the handset, pressing the speakerphone or headset button, or pressing the End Call soft key. To end a held call, it must first be resumed, then ended.
Holding and Resuming Calls: Calls can be put on hold by highlighting the call and pressing the Hold soft key or the hold button. To resume a held call, highlight it and press the Resume soft key or the resume button.
Transferring Calls: Calls can be transferred to any contact. This is done by pressing and holding the Transfer soft key or the transfer button, then choosing between Blind or Consultative transfer. For a Blind transfer, the call is transferred immediately after dialing a number or choosing a contact. For a Consultative transfer, the user speaks with the contact first before completing the transfer.

Conference Calls:

Initiating a Conference: Users can initiate a conference call by calling a contact, selecting Conference, calling the next contact, and then selecting Conference again when the contact answers.
Joining Calls into a Conference: An active and a held call can be joined into a conference by selecting Join on the Calls screen.
Managing Conference Participants: All participants can be managed by holding or muting them. Individual participants can be managed by highlighting them, selecting Manage, and then choosing to Far Mute, Hold, Remove (which creates a separate call), or view Information.

Call Forwarding:

Forwarding Incoming Calls: Incoming calls can be forwarded by selecting Forward on the Incoming Call screen, entering the contact's number, and confirming.
Forwarding All Incoming Calls: All incoming calls can be forwarded by selecting Forward from the Main Menu, choosing a line if applicable, selecting Always, No Answer, or Busy, entering a contact's number, and enabling the feature. For "No Answer," the number of rings before forwarding can be specified.
Disabling Call Forwarding: Call forwarding can be disabled by selecting Forward from the Main Menu, choosing a line, selecting the forwarding type, and then selecting Disable.

Directory and Voicemail:

Viewing Recent Calls: Placed, received, and missed calls can be viewed by navigating to Directories > Recent Calls.
Viewing and Adding Contacts: The Contact Directory can be viewed by selecting Directories > Contact Directory. Contacts can be added by selecting Add, entering their information, and saving. A Favorite Index (1-99) can be assigned to make a contact a favorite.
Listening to Voicemail: When new voicemail messages are available, a messages icon appears on the line. Voicemail can be accessed by selecting Messages from the Main Menu or pressing the voicemail button, then selecting Message Center > Connect, and following the prompts.

Personalization and Settings:

Do Not Disturb (DND): DND can be enabled or disabled from the Main Menu screen by selecting DND, preventing the user from receiving calls.
Ringtones: Ringtones can be set for incoming calls by navigating to Settings > Basic > Preferences > Ring Type and selecting a ringtone.

Switching Screens: Users can switch between the Main Menu, Lines, or Calls screen by pressing the home button.

Maintenance Features:

The document does not explicitly detail maintenance features such as software updates, troubleshooting guides, or hardware cleaning instructions. However, the mention of "UC Software 5.8.0" implies that software updates are part of the device's lifecycle, likely managed through a central system. For more information about setting up and using the system, the document refers users to the Support pages at support.polycom.com, which would typically include maintenance and troubleshooting resources. The quick tips format focuses on immediate user operation rather than long-term device maintenance.