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Polycom VVX-350 Series User Manual

Polycom VVX-350 Series
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Polycom!VVX-350!Series!Quick!Reference
Answer an Incoming Call
Simply lift the handset to answer incoming calls or press
the speakerphone button. After answering you can:
Put the call on local hold
Transfer the call
Put the call on or off speakerphone
Place an Outbound Call
Outbound calls require an exit code of ___ to access an
outside line. Outbound calls must include the exit code
+ the 10-digit phone number in this format: X-503-764-
4300.
Note: Calls can also be placed as X-1-503-764-4300,
however the US country code is not required.
- Dial the number, then press the Dial softkey or
speakerphone button.or
- Lift the handset or press the speakerphone button and
then dial the number.
Transfer a Call
1. During a call, press the Transfer key. This will place
the call on hold.
2. Dial the extension you want to transfer the call to.
3. When the party to whom you are transferring
answers, consult with them about the call. Press
Transfer again to complete the transfer.
Transfer a Call to Voicemail
Transfer directly to someone's voicemail by transferring
to **<extension#>.
Checking Voicemail
1. To check your mailbox from your phone, press the
Messages button. If you wish to check your messages
from another NocTel phone, dial *98 on the keypad.
2. Follow the menu prompts to access your voicemail.
Call Hold
Call hold is used when you want to place a call on hold
and go back to the call from the same phone.
To hold a call: press either the Hold button or soft key
during an active call. The call appearance light will blink
red. To retrieve the call, press the call the Hold button
again, or Resume, or the blinking line button.
Note: The hold feature applies only to the local phone.
Held calls can only be picked up from the extension they
were placed on hold from. If you wish to pick them up
from another extension, use the “Transfer a Call” feature.
Redial
To redial press the right arrow pad key twice. This only
applies to last dialed numbers.
Missed, Placed, and Received Calls
Past calls can be view and redialed from the following:
- Press the down arrow pad key to view missed calls.
- Press the right arrow pad key to view placed calls.
- Press the left arrow pad key to view received calls
Handset Volume and Ringing Volume
To adjust the handset volume, press the or + buttons
to the left of the number pad while the handset is off
hook (lifted).
To adjust the ringing volume, press theor + buttons
while the handset is on hook (in the cradle).
Note: If the phone has been reset, the volume settings
will also be reset and you will need to adjust them again.
Dialing 911 [9-1-1]
If you need to dial emergency services from your phone,
you do not need to dial an exit code to access an outside
line before dialing 9-1-1.
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Polycom VVX-350 Series Specifications

General IconGeneral
Resolution320 x 240 pixels
Line Keys6
Opus CodecYes
Wall MountableYes
BluetoothNo
Wi-FiNo
HD AudioYes
Ethernet Ports2 x 10/100/1000
PoEYes
Audio FeaturesAcoustic Clarity Technology
ConnectivityEthernet, USB
ProtocolsSIP
USB Ports2 x USB 2.0
Supported CodecsG.711, G.722, G.729, Opus
Headset PortRJ9
Power SourcePoE or optional external power supply
Display3.5" color LCD (320 x 240 pixel)

Summary

Managing Incoming and Outgoing Calls

Answer an Incoming Call

Instructions on how to answer calls by lifting the handset or using the speakerphone.

Place an Outbound Call

Details on formatting numbers and initiating outgoing calls using exit codes.

Transfer a Call

Steps to transfer an active call to another extension or party.

Transfer a Call to Voicemail

Method to transfer calls directly to a specific extension's voicemail.

Call Hold

How to place calls on hold and retrieve them from the same phone.

Redial

Procedure to redial the last dialed number using the navigation pad.

Missed, Placed, and Received Calls

Accessing call history logs for missed, placed, and received calls.

Phone Features and Settings

Checking Voicemail

Steps to access and check voicemail messages from the phone or remotely.

Handset Volume and Ringing Volume

Adjusting the volume levels for the handset and incoming ringtones.

Dialing 911

Guidance for dialing emergency services without an exit code.

Advanced Call Management and Support

Initiating a Local Conference Call

Instructions for setting up and conducting a multi-party conference call.

Do Not Disturb

How to enable and disable the Do Not Disturb feature using the Home key.

Forwarding Calls on an Extension

Steps to set up and deactivate call forwarding to another number.

For Technical Support

Contact information and methods for obtaining technical assistance.

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