Polycom VVX 601 User Manual

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1
PLACING AND ANSWERING AUDIO CALLS
VVX 301, 401, 501 and 601 can manage a maximum of 24 active, incoming, and held audio calls at
a time. However, you can have only one active call in progress with numerous other incoming calls
or calls on hold on all phones. Additionally, your system administrator can set up your phone to
have up to six lines with unique extension numbers, or the same extension number as other lines
on your network.
PLACING AUDIO CALLS
You can place audio calls on your phone, and you have the option to use the handset, the
speakerphone, or a headset.
To place a call from the Dialer
1. Do one of the following:
a. Start typing a phone number.
b. Press a line key, OR
c. Pick up the handset, or press the Speakerphone key or Headset key.
2. Enter a number or select a recent contact. On VVX 501 and 601 phones, tap the onscreen
keyboard icon pad to enter numbers.
3. On VVX 301 and 401 phones, select Dial. On VVX 501 and 601 phones, tap the Dial icon.
REDIALING A NUMBER
Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last
contact you call using the Redial icon or soft key.
To redial a number:
1. Do one of the following:
a. Select the Redial icon on the Home screen.
b. Press the Redial soft key.
SWITCH AMONG THE HANDSET, HEADSET, AND SPEAKERPHONE
To switch among methods:
During a call, pick up the handset, press the Headset key or press the Speakerphone key.
For example, if you’re using the handset, press the Headset key to switch to the headset,
or press the Speakerphone key to switch to the speakerphone.
POLYCOM
®
Phone User Guide

Polycom VVX 601 Specifications

General

Wi-Fi	No
Opus Codec	Yes
Wall Mountable	Yes
Audio Features	Acoustic Clarity Technology
Connectivity	Gigabit Ethernet
Lines	16 lines
Power	PoE (Power over Ethernet) or AC adapter
Expansion	Support for up to three VVX Expansion Modules
Headset Ports	RJ-9
Supported Protocols	SIP
Audio Codecs	G.711, G.722, G.729, Opus

Summary

Placing and Answering Audio Calls

Placing Audio Calls

Instructions on how to place calls using handset, speakerphone, or headset.

Initiating Calls from Dialer

Steps to initiate a call using the phone's dialer interface.

Redialing Numbers

Procedure to redial the last called number or contact.

Switching Audio Devices

How to switch between handset, headset, and speakerphone during a call.

Call Management Features

Holding and Resuming Calls

Steps to place an active call on hold and reactivate held calls.

Transferring Calls

Methods for transferring calls, including blind and consultative transfer types.

Managing Calls from Calls Screen

Using the Calls screen to hold or resume active and held calls.

Incoming Call Handling

Ignoring or Silencing Calls

How to silence or ignore an incoming call without answering.

Rejecting Incoming Calls

Procedure to reject a call and send it directly to voicemail.

Conference Calls

Initiating Conference Calls

Step-by-step guide to setting up and conducting a conference call.

Call Lists and Directories

Viewing Recent Calls

Accessing and managing the list of missed, received, and placed calls.

Viewing Call Details

How to view, edit, save, or delete entries from the call list.

Saving Recent Contacts

Steps to save a contact from call details to the phone's directory.

Deleting Contacts

Instructions for removing contacts from the recent calls list.

CommPortal Web Interface

Logging Into CommPortal

Steps to access the CommPortal web interface for phone management.

CommPortal Dashboard Features

Overview of the main dashboard features and information displayed in CommPortal.

Managing Messages and Calls

Managing voice messages and call activity through the CommPortal interface.

Call Manager Configuration

Using Call Manager features to configure call coverage and settings.

Changing CommPortal Password

Procedure to change the account password via the phone's settings.

Phone Configuration Settings

Configuring Phone Keys

Instructions related to setting up and customizing phone keys.

Setting Time and Date Display

Steps to update the time, date, and their display format on the phone.

Voicemail to Email Forwarding

Steps to configure forwarding of voicemail messages to an email address.

Deleting Messages from Inbox

How to delete voice messages from the CommPortal inbox and deleted folders.

Phone Customization Options

Changing Phone Language

Guide to changing the display language on the phone.

Setting Time and Date Display

Instructions to adjust the time, date, and their display format.

Selecting Background Picture

Steps to set a custom background image for the phone display.

Using Personal Photos as Backgrounds

Using personal photos for screen savers or backgrounds on specific models.

Enabling Transparent Line Keys

How to make line keys transparent to better view the background.

Screen Savers and Audio Settings

Enabling Screen Savers

How to activate and configure the phone's screen saver feature.

Using Personal Photos as Screen Savers

Using personal photos for screen savers on compatible phone models.

Changing Incoming Call Notifications

Configuring sound output locations for incoming call notifications.

Ringtones and Volume Adjustment

Setting Incoming Call Ringtone

Steps to choose a ringtone for incoming calls or specific lines.

Setting Ringtone for Contacts

Assigning unique ringtones to specific contacts in the directory.

Changing Call Volume

Adjusting the ringtone and call audio volume using physical keys.