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Polycom VVX 150 User Manual

Polycom VVX 150
218 pages
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Polycom Documentation
Copyright © 2021, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc
6001 America Center Drive
San Jose, CA 95002
USA
Printed from Polycom, Inc. (http://documents.polycom.com)

Table of Contents

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Polycom VVX 150 Specifications

General IconGeneral
Resolution132 x 64 pixels
Opus SupportNo
WirelessNo
BluetoothNo
USB PortNo
Ethernet Ports2 x 10/100 Mbps
Power over Ethernet (PoE)Yes (802.3af)
SIP Accounts2
Audio FeaturesHD Voice
Headset SupportYes
Network ProtocolsSIP, SDP
Supported CodecsG.711, G.729, G.722, iLBC

Summary

Copyright and Trademark

End User License Agreement

Terms and conditions for product usage. The EULA is available on the Poly Support page.

Limitation of Liability

Disclaimer regarding warranties and liability for document information and use.

Customer Feedback

Request for customer feedback to improve documentation quality.

Before You Begin

Audience, Purpose, and Required Skills

Intended audience, purpose, and skill requirements for the user guide.

Related Poly and Partner Resources

Links to sites providing information related to the product.

Getting Started

Overview of Phone Hardware and Keys

Understanding hardware features and keys available on VVX business IP phones.

VVX 150 Hardware

Description of hardware features on the VVX 150 business IP phones.

Accessing Screens on VVX Business IP Phones

Access the Main Menu

How to access phone features and settings from the Main Menu screen.

Access the Calls Screen

How to access the Calls screen for managing active and held calls.

Access the Lines Screen

Viewing phone lines, favorites, and softkeys on the Lines screen.

Entering Information in Data Fields

Entering Information Using the Dialpad

Using dial pad keys to edit or update field information on the phone.

Logging In to and Locking Your Phone

Logging In to Your Poly VVX Business IP Phone

Logging into a phone to access personal settings, contacts, and features.

Log In to a Phone

Procedure for logging into a Poly phone to access personal settings and directory.

Log Out of the Phone

Procedure for logging out of the phone to prevent access to personal settings.

Change Your Login Password

Steps to change the login password from any phone on the network.

Lock Your Phone

Options for handling incoming calls when the phone is locked.

Unlock the Phone

Procedure to unlock the phone using the user password.

Audio Calls

Placing and Answering Audio Calls

Managing audio calls, including call limits, lines, and call progression.

Place a Call from the Dialer

Using the dialer to enter numbers or select recent contacts to place a call.

Place an International Call

How to place calls to international phone numbers.

Holding and Resuming Calls

Hold a Call

Placing an active call on hold.

Resume a Call

Viewing and resuming a held call.

Transferring Calls

Choose a Default Transfer Type

Selecting the default transfer type for all calls on the phone.

Transfer a Call

Transferring a call to another contact with a chosen transfer type.

Cancel a Transfer

Cancelling a call transfer before it completes.

Parking and Retrieving Calls on the BroadSoft BroadWorks Server

Park a BroadSoft Call

Parking a call directly on a contact's line.

Retrieve a Parked BroadSoft Call

Retrieving a call that was parked on your line.

Managing Calls

Manage a Call from the Calls Screen

Managing calls by holding, resuming, or transferring from the Calls screen.

Managing Calls with BroadSoft UC-One BroadWorks Anywhere

Enable BroadWorks Anywhere

Enabling and configuring BroadWorks Anywhere locations for call management.

Edit BroadWorks Anywhere Locations

Editing enabled BroadWorks Anywhere locations.

Managing Calls with BroadSoft UC-One Remote Office

Add a Remote Office Number

Adding a remote office number for call forwarding.

Disable Remote Office

Disabling Remote Office to stop call forwarding.

Ignoring or Rejecting Incoming Calls

Ignore or Silence an Incoming Call

Silencing a call's ringer without rejecting it.

Reject Incoming Calls

Rejecting calls and sending them directly to voicemail.

Rejecting Calls with Do Not Disturb

Using Do Not Disturb to automatically reject calls when busy.

Enable Do Not Disturb

Preventing phone ringing and sending calls to voicemail.

Conference Calls

Audio Conference Calls

Starting conference calls, splitting, holding, or resuming them.

Initiate a Conference Call

Initiating a conference call with up to two contacts.

Join Calls to Create a Conference Call

Joining active and held calls to create a conference call.

End a Conference Call

Ending a conference call.

Shared Lines

Shared Line Limitations

Features with limitations or unavailability on shared lines.

Answering Calls on Shared Lines

How incoming calls on shared lines ring on all registered phones.

Missed and Received Calls on Shared Lines

How missed and received calls are displayed on shared lines.

BroadSoft UC-One Simultaneous Ring

Create a Personal Ring Group

Enabling Simultaneous Ring to create a personal ring group.

Add Numbers to Your Simultaneous Ring List

Adding extensions and numbers to the Simultaneous Ring list.

BroadSoft Executive-Assistant

Filter Executive Calls

Enabling Call Filtering to send executive calls directly to an assistant.

Answering Executive Calls

How assistants answer, reject, or ignore executive calls.

Recording Audio Calls

Guidelines When Recording Calls

Guidelines for recording calls, including informing contacts and muting audio.

Record a Call

Recording an active audio call.

Pause a Recording

Pausing a recording during an active call.

Stop Recording

Stopping a call recording before or after the call ends.

Call Lists and Directories

Recent Calls

List of missed, received, and placed calls, with up to 100 entries per list.

Sort Recent Call Entries

Sorting recent calls by type, time, and name.

View Call Details

Viewing call details, editing, saving, or deleting call entries.

Contact Directory

Search for a Contact in the Contact Directory

Searching for desired contacts within the Contact Directory.

Add a Contact to Your Contact Directory

Adding contacts with chosen information, requiring only a phone number.

Update a Contact's Information

Updating contact information stored in the contact directory.

Corporate Directory

Searching the Corporate Directory

Performing quick or advanced contact searches in the Corporate Directory.

Add Corporate Directory Contacts to the Local Directory

Saving corporate directory contacts to the local Contact Directory.

BroadSoft Directories

Searching the BroadSoft Directory

Accessing and searching BroadSoft directories via simple or advanced search.

Favorites and Contact Lists

Managing Favorites

Adding, designating index numbers, viewing, and deleting favorites.

Add Favorites

Adding contacts to favorites, assigning an index number.

Reorder Favorites

Changing the display order of favorites on Home or Lines screen.

Using Buddy Lists

Add Contacts to Your Buddy List

Adding contacts to a Buddy list to monitor their status.

View Your Buddy List

Viewing contacts displayed in the Buddy list.

Managing BroadSoft UC-One Favorites and Contacts

BroadSoft UC-One Contacts' Presence Information

Viewing presence information for UC-One contacts.

Viewing BroadSoft UC-One Contacts and Favorites

Viewing UC-One contacts and favorites on Home/Lines screen and Contacts list.

Accessing, Sending, and Broadcasting Messages

Accessing Voicemail

How the phone indicates new voicemail and accessing messages.

Instant Messaging

Sending and receiving instant messages to other phones on the network.

Send Instant Messages

Sending messages using preset lists or custom text.

Broadcasting Messages with Group Paging

Send a Group Page

Sending a group page without selecting a specific group.

Receiving Pages

Receiving pages on subscribed paging groups, including priority and emergency broadcasts.

Push To Talk Settings

Change the Default Channel

Changing the default channel for automatic broadcast transmission.

Enable PTT Broadcasts to Play During Active Calls

Enabling broadcasts to play during active calls when Accept While Busy is on.

Phone Applications

Using the Calendar

Viewing and joining meetings scheduled in Microsoft Outlook.

Open the Calendar

Accessing the calendar on the phone to view and join meetings.

Meeting Reminders

Display of meeting reminders and alert tones before meetings start.

Navigating the Web

Web Browser

An interactive browser for searching the internet and viewing web pages.

Open the Web Browser

Opening the Web Browser with navigation and editing soft keys.

Customizing the Font Size

Change the Font Size

Customizing the font size from available options.

Connecting to a Wireless Network

Add a Wireless Network

Manually adding a new wireless network from the Basic menu.

Enable Wireless Network Connectivity

Enabling wireless connectivity using a Poly Wi-Fi adapter.

Connect to a Secured Wireless Network

Connecting to secured wireless networks using PSK or enterprise security.

Poly VVX Business IP Phone Settings

Choose a Theme for Your Phone

Selecting a theme to control the display of icons and screens.

Set the System Language

Choosing the language to display on the phone.

Backlight Intensity and Timeout

Changing backlight brightness and timeout settings.

Changing Your Background

Changing the background picture displayed on the phone.

Screen Savers

Enabling screen savers with default or USB photos.

Power Saving Mode

Change Your Office Hours for Power Saving Mode

Specifying office hours to manage idle time and power saving mode.

Change Idle Timeouts for Power Saving Mode

Updating idle timeouts for office and nonoffice hours.

Changing Audio Settings

Change Incoming Call Notifications

Choosing where sound effects are heard for incoming calls.

Set a Ringtone for Incoming Calls

Personalizing the phone by changing the ringtone for different lines.

Enable Acoustic Fence

Suppressing background noise to enhance call audio quality.

Updating Your Buddy Status

Update Your Buddy Status

Updating status so contacts can monitor it from their phones.

Security Classification

View the Security Classification for Your Phone

Viewing assigned security classification for all phone lines.

Modify Security Classification Level

Changing security classification level during a call to allow or restrict users.

Clear Call Logs and Contacts

Clearing personal history of stored call logs and contacts.

Plantronics Headset Settings

Set the Answering Call Alert

Configuring the headset to alert on incoming calls.

Set the Mute On or Off Alert

Setting the headset to notify when the microphone is muted.

Set the Mute Reminder

Notifying when the headset microphone is muted in an active call.

Adjust the Headset Speaker Bass and Treble

Adjusting bass and treble settings for the headset speaker.

Phone Accessories and Computer Applications

Using a Headset with Your Phone

Connecting and using a headset for calls and EHS.

Connecting a USB Headset

Phone behavior when connected to analog and USB headsets.

Use Your Headset for All Calls

Enabling headset for all incoming and outgoing calls via Headset Memory Mode.

Controlling Your Phone with Polycom Desktop Connector

Setting Up and Enabling the Polycom Desktop Connector

Downloading, installing, and activating Polycom Desktop Connector (PDC).

Connect Using the Direct Method

Enabling PDC via Ethernet cable for automatic credential detection.

Connect Using the Indirect Method

Enabling PDC via a switch, requiring manual entry of computer IP and credentials.

Disable the Polycom Desktop Connector

Disabling PDC to stop using computer mouse/keyboard for phone control.

Using Keyboard Shortcuts to Perform Tasks on Your Phone

Performing tasks like cut/copy/paste and navigation using keyboard shortcuts.

Poly VVX EM 50 Expansion Modules

Answer a Call from an Expansion Module

Answering calls using an expansion module.

Place a Call from an Expansion Module

Placing a call using an expansion module.

Connect a VVX EM50 Expansion Module

Connecting an expansion module to a VVX phone for automatic configuration.

Disconnect a VVX EM50 Expansion Module

Disconnecting a VVX EM50 expansion module from an IP phone.

Assigning Contacts and Favorites to VVX EM 50 Expansion Modules

Assign Favorites to Expansion Modules

Assigning favorites to line keys on expansion modules for auto-dialing.

Navigate Expansion Module Paging

Navigating pages of line information on expansion module LCD screens.

Accessibility Features

Users Who Are Deaf or Hard of Hearing

Accessibility features for deaf or hard of hearing users.

Users with Limited Mobility

Accessibility features for users with limited mobility.

Maintaining Your Phone

Investigate Warnings

Viewing details of issues from the Warnings screen.

Restart Your Phone

Restarting the phone to resolve issues or update configuration.

Test the Hardware

Cleaning the Screen

Cleaning the phone screen periodically with a microfiber cloth.

Troubleshooting

Speakerphone

Troubleshooting issues with the speakerphone not working.

USB Port

Troubleshooting issues with USB device detection or port functionality.

Recording Issues and Solutions

Table of common recording issues and their solutions.

Reset the Phone to Factory Defaults

Resetting the phone to factory default settings.

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