Troubleshoot Audio and Echo Issues
In some cases when you are using your headset during a call, your contacts may experience audio or
echo issues, such as feedback of your voice or of their own voice. If your contacts hear an echo during
a call when using your headset, enable echo cancellation on your phone.
Procedure
1 Go to Settings > Basic > Preferences.
2 Select Headset > Echo Cancellation and select Enabled.
Related Topics
Troubleshooting
Recording Issues and Solutions
If you encounter any issues recording calls, see the following table for possible solutions to common
problems.
Table 1. Common Recording Issues and Solutions
Issue Corrective Action
The message “USB device is full. Recording
canceled” displays when I pressed Start.
Check that there’s sufficient space on the USB
flash drive.
The recording stops during a call.
If the USB flash drive becomes full during
recording, recording stops and the message
“USB device is full. Recording stopped” displays.
Delete previous recordings to make space on the
USB drive.
The message “USB device removed unsafely.
Recording canceled” displays when I remove my
USB flash drive during a call.
Don’t remove the USB flash drive while
recording. If you want to remove the drive during
a call, press Stop, and then remove the drive.
The message “Unsupported USB device
attached” displays.
Refer to
Feature Profile 37477: Using Headsets
with Polycom Phones on Polycom Support for a
list of USB devices supported on Poly phones.
Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 216
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