Related Topics
Ribbon Communications Address Book
Polycom Desktop Connector
If you encounter any issues using the Polycom Desktop Connector (PDC), see the following table for
possible solutions to common problems.
Table 1. Common PDC Problems and Solutions
Issue Corrective Action
The computer and phone cannot establish a
connection.
Verify the Polycom Desktop Connector settings
on your phone. You may need to reboot your
phone or press the Reconnect soft key.
I can't enter information in a phone field using my
computer keyboard.
Check to see if the phone field has a flashing
cursor. You can use PDC only to enter
information in a phone field if the field has a
flashing cursor.
I can't place a call.
If you're using PDC, you can't place a call using
the New Call soft key. To place a call, enter the
phone number and select Dial.
I want to change the phone that is connected to
the Polycom Desktop Connector.
Disable the Polycom Desktop Connector, which
is already connected to your computer and is in
active state on your phone.
Setup and enable the phone you want to connect
to Polycom Desktop Connector. Once your
computer receives an initial communication from
the newly configured phone, it asks you to
confirm the connection by displaying the
message “You were controlling <MACaddress1>
with your computer. Do you want to change to
controlling <MACaddress2>?” Click OK.
Related Topics
Troubleshooting
Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 215
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