Your personal profile is no longer accessible, and the phone displays the default host profile.
Related Topics
Log In to a Host Phone
Log Into a Guest ACD Phone
Log in to your Automatic Call Distribution (ACD) account after you log in as a guest on a host phone.
Before you begin
Your system administrator enables Flexible Seating with the ACD on your phone.
Note When you log in to a host phone as a guest user, the Use Host softkey isn’t available.
If your system administrator enables Hoteling, you don’t need to log in as a guest before you log in to
your ACD account.
On a guest ACD phone, answer incoming calls from call center customers, update your presence
status, view incoming call center information, and transfer calls.
Procedure
•
Do one of the following:
◦
If you see the Agent Sign In screen, sign in.
◦
If you don’t see the Agent Sign In screen, press the ASignIn softkey or go to Settings >
Features > Agent Sign In > Sign In.
Related Topics
Logging In to and Locking Your Phone
Log Out of a Guest ACD Phone
After you use a phone, make sure you log out to prevent access to your personal settings.
Procedure
•
Select the ASignOut soft key or navigate to Settings > Features > Agent Sign In > Sign Out.
The phone displays the default guest profile.
Printed from Polycom, Inc. (http://documents.polycom.com) #{renderLang "en" MsgPDFPage} 29
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