Pool Pro Neptune Series - Page 17

Page 17www.poolpro.com.au
Fault Indication Potential Cause Remedy
No current ow
– no output.
Faulty Control or Main
PCB.
Check circuit breaker, possible faulty PCB -
call for service.
Everything
displays OK but
not turning on.
Incorrect timer
settings.
Press Power/Mode button until in ON
mode. Does it work now?
Yes, it works now. Check Timer Settings (Page 11-12).
No, it does not work. If the Fault LED is on, see LCD screen for
the reason then go to that section in this
troubleshooting guide. If only LCD screen
is on but nothing works - call for service.
Not operating at
all - comes on
but turns off.
Circuit breaker resets
but trips again.
1. Excessively high salt - check salt and
lower if needed. 2. Short across cell
plates - check cell plates for any metal
lying across plates. 3. Faulty rectiers,
transformer or cell cable - call for service.
Not operating at
all - no lights.
Not plugged into a
power point or power
point is off.
Check the power pack’s power cord goes
into wall outlet and outlet is turned on.
Plugged into power
point and turned on
but still no power.
Test wall outlet with a working appliance.
Wall outlet working
but still no power.
Check circuit breaker at bottom of power
pack. Press white button to reset if tripped.
Pressed and reset but
still no power.
If you have checked all of the above then
there is an internal fault - call for service.
Circuit breaker stays
out in a tripped state.
Faulty circuit breaker - call for service.
Sign of melting
or burning of the
cell connector
plug.
Possible moisture
entry to the plug.
If melted then it will need replacing
otherwise clean with WD40 or similar.
Return for service if melted.
Power pack only
works in one
direction. No
output in one
direction.
Faulty rectiers,
transformer or PCB.
Return unit for service.
Timer
functioning
incorrectly in
Auto mode.
Incorrect settings. Make sure Power/Mode is set to Auto.
Refer to Timer Settings (Page 11-12).
Pool pump outlet
not functioning
properly or
pump always on.
Pump not plugged into
chlorinator.
Check pump is plugged into the bottom of
the power pack. Check chlorinator is set
in Auto mode and not Manual for normal
running.