Postek G-3106 - Chapter 5: Troubleshooting; LED Error Indications

G-2108/G-3106 User’s Manual Chapter 5: Troubleshooting
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Chapter 5: Troubleshooting
Occasionally situations occur that require some troubleshooting. Possible issues and potential
solutions are listed in this section. While not every situation is addressed, you may find some of
these tips useful.
5.1 LED Error Indications
Typically, when the printer is not functioning, one or two of the three indicators will begin blinking.
The possible situations addressed by the status of the three indicators are listed in Table 5-1.
Table 5-1 LED Error Indications
Indication
Possible Cause
Solutions
Important Notice
[READY] and
[MEDIA]
indicators blink
simultaneously
Media sensor
cannot detect
media
• Check and confirm the
media has been loaded
correctly (Please refer to 2.2.4
Loading the Media)
• Check the position of the
media sensor and confirm it
could detect the media gap,
hole, notch or black mark.
If the media being used
is continuous media (no
locator present on the
label). Then please set
the media to continuous
media in the printer
driver settings.
Media ran out
Install a new roll of media
If the printer has not
been powered off and
the print job has not
been finished, after
clearing the error:
• Press
[FEED/Calibration]
button, the printer
would reprint the
previous label and
then continue with
the print job.
• Press
[CANCEL/Reset]
button, the printer
would resume the
print job.
• Press and hold the
[CANCEL/Reset]
button, the print job
would be canceled.
Media jammed
Clear the jam
The Media Roll
Guides are not
firmly pushed
against the Media
or have not been
installed.
Install the Media Roll Guides
correctly and push them firmly
against the media.
Media sensor is
dirty
Clean the media sensor
Media sensor is
out of order
Contact an authorized POSTEK
service provider for technical
support.
[READY] and
[RIBBON]
indicators blink
simultaneously
Out of ribbon
Load a new roll of ribbon
Ribbon jammed
Make sure the ribbon follows a
steady and smooth path
Ribbon spindle
installed
incorrectly
Please refer to 2.2.3 Loading the
Ribbon for correct installation
process
Ribbon sensor is
dirty
Clean the ribbon sensor
Ribbon Sensor is
out of order
Contact an authorized POSTEK
service provider for technical
support.
Only [READY]
indicator blinks
The printer is in a
paused state
Press the [PAUSE/Self Test]
button to resume.