Powersmart DB2821 - Troubleshooting

25
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
The mower
does not start.
The battery is not charged. Charge the battery.
The switch is defective. Replace the switch
Grass jammed at blade. Remove battery; check under
deck for jams.
The battery is not
attached to the motor.
Check the connection between the
motor connector and the battery.
Battery may require
service or replacement.
Call customer service 1-800-791-
9458 or replace battery.
The mower cuts
the grass
unevenly.
The lawn is rough or
uneven.
Check the mowing area.
The cutting height is not
set properly.
Move the wheels to a higher setting.
The mower does
not mulch
properly.
Wet grass clippings are
sticking to the underside of
the deck.
Wait until the grass dries before
mowing.
The side discharge is
missing.
Install the side discharge.
The mower is
hard to push.
The grass is too tall, or
the cutting height is too
low.
Raise the cutting height.
The rear of the mower
housing and the blade are
dragging in thick grass.
Empty the grass clippings from the
grass catcher bag.
The mower is
excessively
noisy and
vibrates.
The motor shaft is bent.
Stop the motor, and inspect for
damage.
The blade is unbalanced. Repair before restarting. If vibration
persists, call customer service at 1-
800-791-9458