27
TROUBLESHOOTING
Frequently Asked Questions
1. I accidentally selected the wrong canning method and/or time and then started the program. What should I do?
Press and hold (the cancel button) for 3 seconds. This will enable you to start over and select the correct program. The point at
which this is discovered will determine how you should proceed. See below:
If discovered during the INSERT JARS, FILL JARS, or VENT phase of Pressure Canning, OR during the CANNING phase of the
Boiling Water Canning function:
● Select the correct canning method and/or adjust the correct time.
● Press . The display will show INSERT JARS. If the jars have already been lled with food, press again to advance. It
will take about 5 minutes before FILL JARS appears in the display. Press again to continue program.
If discovered during the CANNING phase of the Pressure Canning function as indicated by the icon :
● Allow pressure to drop naturally until the air vent/cover lock drops. Once the air vent/cover lock has dropped, turn the
regulator to the VENT position and unlock and remove the cover.
● Check to see if jar lids have sealed. If lids have sealed, it will be necessary to remove the lids and replace with new ones.
● Select the correct canning method and/or adjust the correct time.
● Press . The display will show INSERT JARS. Press . It will take about 5 minutes before FILL JARS appears in the
display. NOTE: If PRESSURE CAN is selected again, the canner will go through another venting period before the program
moves to canning.
2. Water is collecting in the channel surrounding the removable pot and steam is leaking from around the canner cover.
Why is this happening?
The sealing ring was not positioned on the sealing ring frame or the sealing ring frame was not installed in the canner cover (see
page 4). NOTICE: If either of these parts are not in place during canning, the canner will leak, pressure will not build, and the
canner may become damaged.
Leakage may also occur if the sealing ring needs to be replaced. The sealing ring may become cracked or torn with normal use.
When this happens, replace the sealing ring before using the unit again.
3. I put the regulator on the vent pipe after the venting phase was complete, but the canner is still venting. Why?
The regulator was put on the vent pipe with the lever pointing to one of the VENT positions. Move the lever so it points to one of
the CAN positions.
4. Why must the regulator be removed at the beginning of the pressure canning process? It would be more convenient to
point the regulator lever to the VENT position and then when appears, point it to the CAN position.
Because many users forget to adjust the regulator, we have found that it is easier to instruct them to remove it altogether. The
venting step is key and failure to vent will result in an improperly canned product. You may, however, leave the regulator on the
unit, place it in the VENT position during the venting stage, and then adjust it to the CAN position when the
instruction appears.
5. Why is so much water required when I’m using the boiling water canning method?
This canner follows USDA guidelines which requires full coverage of the jars with boiling water. That means you may process any
approved boiling water recipe in this digital canner.
6. When boiling water canning, once the jars are lled may I use hot tap water, instead of boiling water, to cover the lled
jars?
No. This canner follows USDA guidelines which requires that boiling water be used to cover the jars.
7. I’m only placing water and jars in the canner. Why do I need to check the vent pipe and lter before each use?
Mistakes do happen in processing. Food does leak out of jars. Jars break. Some areas have water with heavy mineral deposits.
Using best practices, the vent pipe and lter should be checked prior to each use and cleaned as needed.
To Next Page
Loading...
Need help?
General
