BodyGuardian One – Instructions for Use 15
2 Service
If there is a problem with BodyGuardian One monitor or accessories, first review
Troubleshooting section for a solution. If you need further help, include monitor’s serial
number and a problem description in an email message to Preventice Customer Support at:
888.500.3522 (press 1, 1, 4).
3 Troubleshooting
Check battery power and recharge.
Install new or fully charged battery.
Install new or fully charged battery.
Battery charge does NOT last the number of
hours expected
Ensure a new battery is used.
Noise artifacts on ECG signal
Ensure all electrodes are securely attached
and that electrodes used are of quality
recommended.
Ensure ECG lead cable is inserted completely
4 Battery storage
First remove lithium-Ion (li-Ion) battery from BodyGuardian One monitor and then store
monitor and battery at room temperature in a dry area.
If a battery is damaged or no longer holds its charge, recycle it.
Cover the battery terminals (+ and -) with an insulation tape or place the batteries that you
want to recycle into a box or bag, take them to a collection point.
Do NOT immerse monitor in water or any other cleaning solution. Do NOT use
alcohol or acetone to clean ECG lead cables. Alcohol or acetone can cause
cables to stiffen and cables insulating plastic to crack.
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