M-62-04 SHC-1.4-61RQH-R-0070 Manual
Revision - Date: 02 – 09/23/2015
17
Service:
Process Technology supports its product line with a strong technical support and field service program.
If your SHC heater fails to perform properly, follow the outlined steps for resolution.
1) Verify connections and program parameters.
2) Contact the Process Technology Technical Service Group. When placing this call, please have
available the model number and serial number of the unit (located on the system tag),
information about the application of the equipment, and information regarding the chemical
constituents of the process fluid. The Service Technician will evaluate the situation and
determine a course of action for troubleshooting and repair.
3) If the Technician determines that the unit should be returned to the factory for evaluation, a
Returned Materials Authorization (RMA) Number will be issued. A return will not be accepted
without prior authorization.
To protect the safety of Process Technology’s workers and any others that may come in contact
with the
SHC in the course of transport, evaluation, and repair, Process Technology requires that
these practices be followed in returning the equipment to the factory:
1) Rinse the equipment until it is free of any chemical residuals. This is required for safe transport
and handling of the equipment.
2) Wrap the unit in plastic and secure. Make sure that it does not leak. (Process Technology is not
responsible for damage caused by leakage during shipping.)
3) Carefully package the unit for shipment.
4) Indicate the type of chemical that was in use at the time of failure. Include this information on
the packing slip or place the information on the outside of the box. Process Technology will not
risk exposure of its personnel to unknown chemicals. A return will not be evaluated until
chemical information is received.
NOTE: Because of the configuration of the heating coils within the unit, it is possible that
process fluid residues may remain even after thorough rinsing. Chemical
information must be included even when a unit is believed to be clean so that
Process Technology may protect its workers from exposure to these residues.
5) Clearly mark the outside of the box with the RMA number.
6) Ship the component prepaid to Process Technology.
On receipt of a returned unit, Process Technology will follow these steps:
1) The equipment will be carefully unpacked, inspected and cleaned, and an evaluation will be
done.
2) A Process Technology technician will contact you with information regarding the scope of work
to be performed, the cost, and the amount of time needed.
3) After a purchase order and authorization to perform the repair are received, the repairs will be
completed and the unit returned.
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