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Warranty Coverage Information and warranty voids/exclusions
1. Vacuum(s): (Backpack, Cannister, Wide Area and Upright Vacuums) must be used with
a Prolux Vacuum bag to qualify for their applicable motor warranty. If the vacuum is
used bagless or with another manufacturer’s vacuum bag, the warranty is 1 year.
Damage or malfunction caused by negligence, abuse, neglect, unauthorized repair, or
any other use not in accordance with the user guide is not covered.
Damage caused by
misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to
perform required maintenance (e.g., not cleaning the equipment, replacing filters) or
damage due to mishandling in transit.
2. Subject to the Gel Battery exception and exclusion paragraph located on page 4 of this document.
3. Subject to the Gel Battery Warranty Coverage explained on page 3 of this document.
4. Steam Extractor/Steam Carpet Extractor: This warranty does not apply and is void if the pump,
vacuum motor, or heater has worn motor brushes, water damage, freezing, chemical build-up,
chemical damage, or evidence of abuse, neglect, or tampering.
brushes. Damage or malfunction
caused by negligence, abuse, neglect, unauthorized repair, or any other use not in accordance with
the user guide is not covered.
5. Walk behind 14” and 18” automatic scrubbers: This warranty does not apply to normal wear, or to
items whose life is dependent on their use and care such as belts, cords, switches, hoses, rubber
parts, brushes, electrical motor components or adjustments.
6. Ozone Generators: Warranty does not ozone cover plates or filters.
Warranty shall commence six (6) months from the purchase date by the Prolux Cleaners distributor, or on the
purchase date by the original end user. Whichever comes first.
Labor Rate
Prolux Cleaners will allow $50.00 per hour for warranty labor work. All warranty labor charges will be paid
on this basis. Any repair that requires less than fifteen minutes of labor will not be eligible for
reimbursement. This labor allowance does not take into consideration troubleshooting or diagnosis time
taken for the repair. All repair times are subject to the flat rate schedule enclosed in this document.
If any operation is not covered in this flat rate schedule, Prolux Cleaners will determine a labor rate when a
claim is made based on actual repair times by our own service technicians.
Please note: Situations may arise that require special consideration. In these cases, to request special
consideration, please contact your Prolux Cleaners warranty department or Prolux Cleaners salesperson
and or rep group.
Travel Allowance
Travel allowance charges are covered for 180 days from date of purchase to the original end-user for all
battery equipment Prolux Cleaners will pay $50.00 per hour to a maximum of 2 hours. Travel allowance
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