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for other products is not covered under the warranty policy. It is the purchasers’ responsibility to bring
equipment to the dealer for warranty repair.
Repair of any components or machines by independent service stations is not allowed except by prior
authorization. If unauthorized service is performed by a third party, any debts incurred are the
responsibility of the distributor.
Replacement Parts
Replacement parts for machines exceeding the original warranty period are covered for ninety (90) days.
Replacement parts that are considered wear items carry no warranty.
Clearance and Demo Products
Clearance and demo products are covered for the remainder of the original warranty period or six (6)
months from the date of sale to the original end user, whichever is greater. This excludes gel batteries.
Warranty Parts Shipping Policy
All parts ordered for warranty replacement will be shipped standard ground service. Any requests for
expedited delivery will be at the expense of the distributor.
Batteries used in Prolux Cleaners equipment are warranted by their original equipment manufacturers. All
warranty claims on batteries will be referred to their original OEM by Prolux Cleaners for inspection. Under
no circumstances will Prolux Cleaners or the seller be liable for any loss, damage, expense or consequential
damage arising in connection with the use or inability to use these products.
If you have a defective gel battery within its respective warranty period, please follow the instructions below:
1. Contact the Prolux Cleaners warranty department with the machine information (Serial number, Date
of Purchase etc.)
2. If the battery is deemed to be within the warranty period, Prolux Cleaners will arrange a
date to inspect and replace (upon inspection approval) the battery with the OEM.
3. The OEM will pick-up and test/inspect the battery to determine the defect.
4. If the battery is deemed to be defective by manufacturers defect, the OEM will replace the battery
with a new battery.
If the defect was caused by the user (i.e. undercharging, left in a discharged state etc.), the
battery manufacturer will deliver the defective battery back to you with a report explaining why
the warranty coverage was denied.
Prolux Cleaners is not responsible for labor, freight, travel, or installation charges associated with
battery diagnosis or replacement when the warranty coverage is denied by the OEM.
All warranties implied above are subject to the Exceptions and Exclusions clause in this policy.
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