contactIng tecHnIcal support
PROMISE offers Web Support 24/7 and local Phone Support during normal business hours for VTrak N
Series:
For Web Support, click here: https://support.promise.com. For telephone support, click here: http://
www.promise.com/ContactUs
Please be sure to register your product at PROMISE eSupport (https://support.promise.com)
The information below is required for troubleshooting. Please register this information or have it readily
available at the time of your support call.
Serial number - Located on label toward rear of chassis
RMA Methods
1. Cross Ship
For this method, Credit card information is required for security purposes. The replacement
item is rst sent to you (customer). Thirty (30) days, from the day of shipment, are allowed for
returning the defective unit. If the defective part is not returned within the allowed 30days, your
credit card will be charged the MSRP of the replacement part(s) shipped.
2. Return and Replace
Credit card information is not needed for this method. Once your request for an RMA is approved,
an RMA number will be emailed to you along with specic shipping instructions. Product(s)
must be returned in its original packaging (inner and outer box). If you do not have the original
packaging contents please contact PROMISE Technical Support. All RMA are shipped standard
ground to your location.
See “Returning the Product For Repair” on page 55 for more details.
53
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