After Sales
Shenzhen Pudu Technology Co., Ltd undertakes that, under the following circumstances,
from the date of product sale, a free product warranty service will be provided during the
warranty period (the warranty period for different parts of the product may vary, see the
[Main Parts Warranty] for details), and the customer does not need to pay for the inspec-
tion, labor, replacement parts, test fees and courier charges for the repairs. When the
warranty period expires, a certain fee will be charged according to the normal price.
Please contact the After-sales Service Hotline on official website for product maintenance.
Free Warranty Services
1. The purchased product is under normal use within the specified warranty period,and
anon- human failure of performance occurs.
2. There is no unauthorized disassembly, no modification or addition againstnon-official
instruc tions, and other non-human failures of performance.
3. The product serial number, factory label and other indications are not torn or altered.
4. Valid proof of purchase, documents and order number are available.
5. Damaged spare parts replaced during the free warranty period are owned by Pudu
Technology and should be returned as requested by the Company, otherwise the
Company reserves the right not to grant free warranty service.
The following conditions must be met for the free warranty services
1. Deliberate collision or burning accident caused by quality problems resulted from
human operations, but not related to product.
2. Damage caused by unauthorized modification, dismantling, shell opening, etc., against
unofficial instructions.
3. Damage caused by improper installation, use and operation that are not instructed by
the instructions.
4. In the absence of official instructions, the damage caused by the customer's unautho-
rized repair to the assembly.
5. Damage caused bycircuit modifications, improper use of battery packs and chargers
against non-official instructions.
6. Damage caused by use over the safe load weight.
7. Damage caused by insufficient discharge when the battery is low or when using a
battery with qualityproblems.
8. Failure or damage caused by force majeure factors (such as earthquakes, fires, etc.).
9. Other circumstances that do not meet the free warranty conditions.
The free warranty service does not cover the following circumstances
1. Within 7 natural days after the customer receivesthe goods, the product has no
manufacturing defects, the product packaging, accessories, gifts, and instructions are
complete, and there is no human damage, and no impact on resale.
2. Within 7 natural days after the customer receives the goods, the customer finds obvious
manufac turing defects before the goods are used.
Under one of the following circumstances, a request for return can be made
1. The goods were damaged, but the delivery person was not required for return on the
spot upon customer's receipt of the goods.
2. The request for return is made after the valid period of 7 natural days for return of
goods expires (calculated from the date of receipt).
3. The returned product is incomplete, the outer packaging, accessories, gifts, and
instructions are incomplete, or the appearance hashuman damage.
4. Legal proof of purchase or receipt cannot be provided when returning, or to forge or
alter the documents.
5. The occurrence of collisions, burns, and artificial modifications,the introduction of
foreign objects (water, oil, sand, etc.), improper installation, failure to use and operate
according to the instructions.
6. Tearing, altering of labels, machine serial number, waterproof mark, anti-counterfeit
mark, etc.
7. Product damaged by force majeure such as fire, flood, lightning, traffic accidents, etc.
8. After contacting PuduTech to confirm the return service, if the corresponding item is not
sent within 7 days from the date of contacting PuduTech, PuduTechhasthe right to reject
such request.
Under the following circumstances, we have the right to
reject the customer's request for return
1. Within 7 natural days after the customer receives the goods, the product has no
manufacturing defects, the product packaging, accessories, gifts,and instructions are
complete, and there is no human damage, and no impact on resale.
2. Within 15 natural days after the customer receives the goods, the customer finds
obvious manufacturing defects before the goods are used.
3. Within 15 natural days after the customer receives the goods, the product cannot be
started properly according to the instructions or under the guidance of the technicians
after unpacking, or a non-human quality defects of the product is found.
4. The customer unpacks andinspects the goods in front of the delivery person upon
receipt of the goods, and finds that the product is damaged due to transportation.
5. There is a clear discrepancy between the goods actually received and the description.
Under one of the following circumstances, a request
for replacement can be made
User manual
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