PURE FREE STEP - Frequently Asked Questions; Gears and Drivetrain Maintenance

Pure Free E-Bike
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Frequently asked questions
Q: Why can’t I turn the e-bike on?
Q: The display shows a fault code?
Q: The electrical system has no response, what should I do next?
A:
The power button on the battery needs to be turned on rst – there’s a small button on the upper
rear of the battery, and when switched on a green LED will indicate the charge level. When this
green LED is on, then press the power button on the display unit to switch on the e-bike’s systems.
If you still can’t turn the system on and you’re sure the battery has charge, check the wires and the
display connectors are all connected. If there is damage or reconnection doesn’t resolve the issue,
please contact us via email, online chat, or visit your nearest Pure Electric store for assistance.
A: Please check section 2.3 of the Set Up & Care Guide for fault codes. If the basic checks don’t resolve
the issue or aren’t possible for you to perform, please contact us via email, online chat, or visit your
nearest Pure Electric store for assistance.
A: A long press of the power button for more than 2 seconds should reset the system. If it doesn’t
and you still can’t turn the e-bike on and you’re sure that the battery is charged, check the wires
and connections for any damage or disconnection. If there is damage or reconnection doesn’t
resolve the issue, please contact us via email, online chat, or visit your nearest Pure Electric store
for assistance.
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Gears and the drivetrain
Your Pure Free Step / Free City e-bike uses a
7-speed Shimano Tourney™ transmission.
The gears are selectable by a twist action of
the Shimano RevoShi™ grip on the right
handlebar grip.
• The chain will benet from cleaning and
re-lubricating from time to time. Don’t over
lubricate – apply just enough bike chain
lubricant to prevent excess noise in use.
• Wash with a degreaser, warm water and a
so brush to remove debris from the chain,
sprocket and chainring.
• Do not use aggressive degreasers near to the
pedal, chainset of hub bearings as this may
cause accelerated wear of the components.
• Once dry, lubricate with a little light oil or a
wax ‘dry’ lubricant. Apply sparingly and rotate
the pedals backwards a few revolutions before
wiping o any excess with a cloth.
Serious injury could occur if body parts were to
be dragged in between the chain and teeth of the
system. Take particular care when rotating the
cranks while cleaning the bike in this area.
Watch out for loose trouser legs near the drive
system – a chain guard is tted but it cannot
completely avoid the risk of clothing becoming
caught in the drive system.