PURE FREE STEP - Intended Use Guidelines; Warranty Terms and Conditions

Pure Free E-Bike
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Warranty terms
Your purchase of this e-bike includes a statutory
warranty against non-conformity defects in
material and in workmanship which begins from
the date you physically receive the e-bike.
Additionally, your purchase also includes a
seller’s warranty starting on the same date as
detailed below:
• Electronics components, suspension forks
or suspension units are covered by a 2-year
warranty term for non-conformity.
• Frames and rigid forks are covered by a 3-year
warranty term for non-conformity.
This warranty covers the cost of labour for
repairing non-conformities carried out at a Pure
Electric store. This warranty requires you to a free
safety check at any of our Pure Electric stores
that should be completed within 6 weeks of use
of your product to ensure that it is functioning
eiciently, for example checking the function and
interaction of componentry tted to your e-bike.
Please call your nearest Pure Electric store to
book this health check. Failure to have this check
performed may invalidate the seller’s warranty.
Your warranty cannot be used if the part which is
submitted for servicing:
• Demonstrates signs of misuse or mishandling
as a result of not following the instructions
set out in the product manual(s). This
includes but is not limited to inappropriate
use, maintenance or storage, or the opening,
disassembly or modication of the e-bike
with non-licensed or non-original parts or by a
non-licensed person.
• Demonstrates signs of crash damage such as
having been involved in accident or reckless /
intentional damages.
Normal wear and tear is not covered by
your warranty.
If you have a question related to this warranty,
contact Pure Electric so we can discuss the
available options. Please retain your proof of
purchase for reference when making enquiries
on this warranty. We may also request the
serial numbers from the frame or other
components to assist with production traceability
and verication.
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Intended use
Your Pure Free Step / Free City is a 250W /
25kph limited ‘EPAC’ by EN15194:2017 testing
denitions. It conforms to EN15194:2017 and CE
and UKCA declarations.
For the safe use and durability of this e-bike it’s
important to understand what type of use we’ve
designed and tested it for. That use is described
as follows:
ASTM Classication for riding conditions Class
1 – Paved roads. This is a set of conditions for the
operation of a bicycle on a regular paved
surface where the tyres are intended to maintain
ground contact.
The Pure Free Step / Free City is a road-going
e-bike. It can be used on even and well-surfaced
tracks or dedicated cycle paths that are designed
for everyday cycle transport. It is not intended for
o-road or ‘cyclocross’ use where the wheels may
leave contact with the ground or the terrain may
include steeper gradients than normally found
on roads, rocks or similar rough obstacles, very
uneven surfaces or loose and slippery ground.
Use of this e-bike outside of the conditions
described above may risk a loss of control and
injury, or cause damage to the bike and invalidate
your warranty terms.