IV. Troubleshooting and handling
Device won’t turn on
1. Please connect the charger to equipment, charging 2 hours later, then check the
problem;
2. Please check the charger and the connecting line is normal;
3. Please press the reset key to restore the device to factory settings, and then
check to the problem;
4. If it does not resolve the problem, please contact customer service staff to
return the factory repair.
Device failed to connect computer, and the failure to enter upload mode
Please contact customer service staff resolved.
Red equipment image
The device uses relay control infrared filter lens. When it has been hit in the
course of transportation or fall could lead to an infrared filter lens stuck, the
magnetic force cannot be reset after the relay is energized. At this time, please
repeatedly pressing the infrared switch, recovery relay control infrared filter lens.
If not, please shut down after the inverted device, to beat in a surface is relatively
soft place (Arm of the chair, mouse pad etc.). Boot and check is normal, if not,
please contact customer service staff to return the factory repair.
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