What to do if Qfinder Pro or myQNAPcloud is unable to locate the QNAP TS-464U during QTS installation?
If Qfinder Pro or myQNAPcloud can't find your QNAP Storage during QTS installation, it might be due to faulty drives or data. To resolve this, power off the NAS, remove all drives, then power the NAS back on. Use Qfinder Pro or myQNAPcloud to locate the NAS. Once found, reinsert the drives and proceed with the QTS installation.
How to replace failed drives on QNAP Storage using hot-swapping?
To replace a failed drive using hot-swapping on your QNAP Storage, follow these steps: 1. Log on to QTS. 2. Navigate to `Main Menu > Storage & Snapshots > Storage > Disks/VJBOD`. 3. Locate the failed drive. 4. Prepare a new hard drive with equal or greater capacity. 5. Remove the failed drive from the device. 6. Wait for 20 seconds or until the device beeps twice. 7. Remove the failed drive from the drive tray and insert the new drive. 8. Install the new drive. 9. Go to `Main Menu > Storage & Snapshots > Storage > Storage/Snapshots`. 10. Find the volume containing the new drive and confirm its status is Rebuilding.
General| RAID levels | 0, 1, 5, 6, 10, JBOD |
|---|---|
| RAID support | Yes |
| Storage drive capacity | 0 GB |
| Supported file systems | FAT32, HFS+, NTFS, exFAT, ext3, ext4 |
| Storage drive interface | - |
| Storage drives installed | No |
| Storage drive sizes supported | 2.5, 3.5 \ |
| Supported storage drive types | HDD & SSD |
| Total installed storage capacity | 0 TB |
| Number of storage drives installed | 0 |
| Number of storage drives supported | 4 |
| Supported storage drive interfaces | Serial ATA II, Serial ATA III |
| Type | NAS |
| Device class | Small & Medium Business |
| Share folder | CIFS/SMB |
| Backup features | Cloud, iSCSI LUN |
| Browser supported | Apple Safari, Google Chrome, Microsoft Edge, Mozilla Firefox |
| Security algorithms | 256-bit AES, FIPS 140-2, HTTPS, SSH |
| Processor family | Intel® Celeron® |
| Processor frequency | - GHz |
| Processor manufacturer | Intel |
| Processor boost frequency | 2.9 GHz |
| On-board graphics card model | Intel® UHD Graphics |
| Flash memory | 4000 MB |
| Memory slots | 2 |
| Internal memory | 4 GB |
| Memory form factor | SO-DIMM |
| Internal memory type | DDR4 |
| Maximum RAM supported | 16 GB |
| Ethernet LAN data rates | 10, 100, 1000, 2500 Mbit/s |
| HDMI version | 1.4b |
| USB 2.0 ports quantity | USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them. |
| Chassis type | Rack (1U) |
| Cooling type | Active |
| Fan diameter | 40 mm |
| Product color | Black |
| LED indicators | HDD, LAN, Power, Status |
| Number of fans | 2 fan(s) |
| Storage temperature (T-T) | -20 - 70 °C |
| Operating temperature (T-T) | 0 - 40 °C |
| Operating relative humidity (H-H) | 5 - 95 % |
| Fan voltage | 12 V |
| AC input voltage | 100 - 240 V |
| AC input frequency | 50 - 60 Hz |
| Power supply location | Built-in |
| Power supply unit (PSU) capacity | 250 W |
| Operating system version | 5.0.0 |
| Operating system installed | QNAP Turbo System |
| Server operating systems supported | Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019 |
| Windows operating systems supported | Windows 10, Windows 11, Windows 7, Windows 8 |
| Cables included | AC, LAN (RJ-45) |
| Number of screws | 84 |
| Harmonized System (HS) code | 84714100 |
Weight and Dimensions| Depth | 483.9 mm |
|---|---|
| Width | 482.6 mm |
| Height | 43.3 mm |
| Weight | 6600 g |
| Package weight | 8540 g |
Details the technical specifications of the TS-x64U series, including components, memory, and ports.
Outlines general safety instructions, power handling, and system battery precautions for safe operation.
Provides step-by-step instructions for installing 3.5-inch and 2.5-inch drives into the NAS trays.
Explains how to install expansion cards on the TS-464U, TS-464U-RP, and TS-1264U-RP models.
Instructs on safely replacing redundant power supply units while the NAS is running.
Outlines methods for installing the QNAP QTS operating system, including Qfinder Pro and cloud installation.
Explains how to power the NAS on, off, and force power off using the power button.
Details the procedures for basic system reset and advanced system reset.
Provides instructions on performing direct NAS migration by moving drives between devices.
Steps to troubleshoot issues where Qfinder Pro or myQNAPcloud cannot find the NAS.
Details the process of replacing failed drives without shutting down the NAS.
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