QNAP TS-462 - User Manual

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TS-x62, TS-x64

TS-262

TS-462

TS-264

TS-464

TS-664

User Guide

Document Version: 3

25/08/2022

Main Page

Questions and Answers

J
jacobfuentesAug 8, 2025
What to do if QNAP TS-462 Storage drive failed?
- S
  Scott MitchellAug 8, 2025
  To replace a failed drive on your QNAP storage, log on to QTS and go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD to locate the failed drive. Prepare a new hard drive with the same or larger capacity. Remove the failed drive from the device, wait for 20 seconds or until you hear two beeps, then remove it from the tray. Insert the new drive into the tray and install it. After two beeps, go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots, find the volume with the new drive, and check that the status is Rebuilding.
S
Sara GentryAug 22, 2025
How to fix QNAP Storage if Qfinder Pro can't find NAS during QTS installation?
- M
  Maria HarrisAug 22, 2025
  If Qfinder Pro or myQNAPcloud can't find your QNAP NAS during QTS installation, the drives or data may be faulty. Power off the NAS, remove all drives, then power it back on. Use Qfinder Pro or myQNAPcloud to locate the NAS. After locating it, reinsert the drives and continue with the QTS installation.

Summary

Product Overview

Hardware Specifications

Safety Information

Provides essential safety instructions for operating and handling the NAS device.

Installation Requirements

Setting Up the NAS

Installation and Configuration

Hardware Installation

Guides through the physical installation of hardware components for the NAS.

Drive Installation

Provides instructions for installing 2.5-inch and 3.5-inch drives into the NAS.

Installing 2.5-inch Drives on 3.5-inch Trays

Step-by-step guide for installing 2.5-inch drives into 3.5-inch drive trays.

Installing 3.5-inch Hard Drives on 3.5-inch Trays

Step-by-step guide for installing 3.5-inch hard drives into the NAS.

Installing M.2 Solid-State Drives

Guides users through the process of installing M.2 SSDs into the NAS.

Replacing Memory Modules (TS-462, TS-464, TS-664)

Instructions for upgrading or replacing memory modules in specific NAS models.

Installing Expansion Cards

Expansion Unit Installation

Connecting SATA Expansion Units

QTS Installation

Outlines different methods for installing the QTS operating system on the NAS.

Qfinder Pro installation (Recommended)

Guide to installing QTS using the Qfinder Pro utility.

Cloud installation

Instructions for installing QTS using the internet and a Cloud Key.

Local installation

Guide for installing QTS using an HDMI connection and local hardware.

Installing QTS Using the Cloud Key

Step-by-step guide for installing QTS via the cloud using a mobile device or web portal.

Installing QTS Using an HDMI Connection

Instructions for installing QTS using an HDMI display, keyboard, and mouse.

Basic Operations

Power Button

Reset Button

NAS Migration

Migrating a NAS

Migrating NAS Data Using HBS 3

Troubleshooting

Hot-swapping Failed Drives

Explains the process of replacing a failed drive while the NAS is running.

Recovering Unintentionally Removed Hard Drives

Details how to recover RAID groups after accidental drive removal.

QNAP TS-462 Specifications

General

GPU	Intel UHD Graphics
Maximum Memory	16 GB (2 x 8 GB)
Flash Memory	4 GB (Dual boot OS protection)
Hot-swappable	Yes
M.2 Slots	2 x M.2 2280 PCIe Gen3 x1
SSD Cache Acceleration Support	Yes
HDMI Output	1 x HDMI 2.0
Form Factor	Tower
Kensington Security Slot	Yes
CPU	Intel Celeron N4505
CPU Architecture	x86 64-bit
System Memory	4 GB DDR4 (non-ECC)
Memory Slot	2 x SODIMM DDR4
Drive Bays	4 x 3.5-inch SATA 6Gb/s
Drive Compatibility	3.5-inch SATA hard disk drives, 2.5-inch SATA hard disk drives, 2.5-inch SATA solid state drives
LAN Ports	2 x 2.5GbE RJ45
LED Indicators	Status, LAN, USB, HDD1-4
Buttons	Power, Reset
Dimensions	168 x 170 x 226 mm
Operating Temperature	0°C to 40°C (32°F to 104°F)
Relative Humidity	5-95% RH non-condensing
Power Supply Unit	65W adapter, 100-240V
Fan	1 x 120mm
Operating System	QTS
USB Ports	2 x USB 3.2 Gen 2 (Type-A)