Maintenance
QubEV QUBEV-UG-02 Installation and Operation Manual
Page 14 of 15 November 2020
Maintenance
NOTE: In the event of a hardware issue, always contact your installer first.
x Damage caused to the equipment by misuse, lack of maintenance, inappropriate
maintenance or modification is not covered by the manufacturer warranty.
WARNING: Electrical Power
The charger enclosure does NOT need to be opened for routine maintenance
tasks.
1. Regularly clean the external surfaces of the equipment with a damp cloth.
CAUTION: Equipment Damage
To avoid damage to the surface finish, and/or internal components do NOT use:
x Abrasive materials.
x Mineral or petroleum solvents / degreasers.
x Hose pipes, Jet washers or Steam cleaners.
2. Regularly inspect the exterior of the equipment for visual damage.
x If damage affects safety, isolate the equipment and prevent its use until appropriate
repairs have been completed.
3. Perform a functional test of the switchgear (if installed) every six months by pressing the
test button and making sure that the switchgear deactivates.
x If the equipment fails the test, isolate the equipment and prevent its use until
appropriate repairs have been completed.
4. Once a year, the charger and switchgear (if installed) should be electrically inspected by
an appropriately qualified electrician in accordance with the current legislation for the
installation location. A record of the tests and results must be kept.
x If the equipment fails the test, isolate the equipment and prevent its use until
appropriate repairs have been completed.
Disposal
In accordance with European Directive 2002/96/EC on waste electrical and
electronic equipment and its implementation in national law, used electrical
devices must be collected separately and recycled in an environmentally
responsible manner.
Ensure you return your used device to your dealer or obtain information
regarding a local, authorised collection and disposal system. Failure to
comply with this EU Directive may result in a negative impact on the
environment.
Warranty
QUBEV-UG-02 Installation and Operation Manual QubEV
September 2020 Page 15 of 15
Warranty
Subject to the provisions described below, this product is protected for one (1) year from the date
of purchase against defects in material and workmanship.
Prior to returning any defective product to QubEV, the end customer must report the faulty
product to QubEV. Go to www.qubev.co.uk for return details. If QubEV agrees that the product
should be returned, it will issue a Return Authorisation number. This number must be clearly
marked on the packaging of the product to be returned. QubEV may provide a prepaid label at its
discretion, otherwise the customer should return the product at their own cost.
Should the product fail to perform as described within the relevant warranted period as set out
above, it will be repaired or replaced with the same or functionally equivalent product by QubEV,
at its discretion, free of charge provided the end customer: (1) returns the failed product to QubEV
with shipping charge prepaid, and (2) provides QubEV with proof of the original date of purchase.
Returned or replacement products will be returned to the end customer with shipping charges
prepaid.
Replacement products may be refurbished or contain refurbished materials. If QubEV, by its sole
determination, is unable to repair or replace the defective product, it will replace or refund the
depreciated purchase price of the product.
The warranty does not apply if, in the judgement of QubEV, the product fails due to damage from
shipment, handling, storage, incorrect installation, accident, inappropriate use or cleaning of the
SURGXFWUHORFDWLRQRIWKHSURGXFWDIWHULWVUVWLQVWDllation, abuse, misuse, or if it has been used or
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Repair by anyone other than a qualified electrician will void this warranty.
All defective products should be returned to QubEV with shipping charges prepaid, unless QubEV
have provided a prepaid label. QubEV will not supply prepaid returns labels outside of the UK.
Should an issue be found with your unit QubEV will return your repaired/replaced unit free-of-
charge to any UK address. Should the return address be outside of the UK return postage will be
at QubEV’s discretion. If the unit is found not to be defective return postage will need to be paid
for by the customer.
Nothing in this agreement will affect the end customer’s statutory rights, or limit or exclude
QubEV’s liability for (1) death or personal injury caused by its negligence, or the negligence of its
employees, agents or subcontractors (as applicable); (2) fraud or fraudulent misrepresentation;
(3) defective products under the Consumer Protection Act 1987;or (4) any matter in respect of
which it would be unlawful for QubEV to exclude or restrict liability.
The maximum liability of QubEV under this warranty is limited to the purchase price of the
product covered by the warranty.
QubEV only supply products for resale for domestic, light commercial and private use. QubEV
accept no liability to the end customHUIRUDQ\ORVVRISURWORVVRIEXVLQHVVEXVLQHVV
interruption, loss of business opportunity or travel time incurred.
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