Regency Fireplace Products CI2600

Questions and Answers

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wrightchristopherAug 16, 2025
Why is my Regency Fireplace Products CI2600 Indoor Fireplace plugging with creosote?
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  Kristin WolfeAug 16, 2025
  Creosote plugging can occur if you're burning wet, pitchy wood, or using large loads of small diameter wood with the combustor in the operating position without light-off ever occurring. To resolve this, burn dried seasoned wood and ensure the combustor has light-off before closing the bypass damper. Additionally, after a hot fire has been started, you may try burning off the soot or creosote accumulation by putting the combustor in a partially open and partially closed position.
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Heather BartonAug 19, 2025
What to do if my Regency Fireplace Products CI2600 Indoor Fireplace has fly-ash build-up?
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  Anna McconnellAug 19, 2025
  If you notice fly-ash build-up, masking, or plugging in your Regency Fireplace Products Indoor Fireplace, it could be due to several reasons. First, the combustor may not have maintained light-off temperature. In this case, brush the cold combustor with a soft bristled brush or vacuum it lightly. Another cause might be burning materials that produce a lot of char and fly-ash. Avoid burning cardboard, gift wrap, or garbage, and follow the instructions for proper light-off. Finally, closing the bypass too soon may be the cause.
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Randall CampbellAug 22, 2025
How to fix masking (soot) on my Regency Fireplace Products CI2600?
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  grantjamesAug 22, 2025
  Soot masking can occur if the combustor hasn't maintained a light-off. To address this, place the combustor in a partially open position after a hot fire has been started to burn off the soot accumulation. Alternatively, if you've been burning coal, the masking might be due to a sulfur-based compound coating the catalyst. In this case, revert to burning wood and fire the combustor to elevated temperatures for one hour.
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juansmithAug 25, 2025
What causes crumbling substrate in Regency Fireplace Products CI2600 Indoor Fireplace?
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  Mr. William JohnsonAug 26, 2025
  Crumbling substrate can be caused by extreme thermal shock, refueling with wet wood, or high draft. To prevent this, bypass the combustor when the stove is running, use seasoned, dried wood, and ensure you do not exceed .06" of water draft. Consider installing a manual damper and draft gauge or a barometric damper.
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hannah28Aug 27, 2025
What causes mechanical cracks in a Regency Fireplace Products Indoor Fireplace combustor?
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  Matthew Frost MDAug 28, 2025
  Mechanical cracks in the combustor can be caused by mishandling or abuse. Handle the combustor with care and replace it if necessary. Another cause is distortion of the combustor holder; if large pieces are missing from the combustor, replace it, and replace any warped stove parts as well.
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Natalie PhillipsAug 31, 2025
Why is my Regency Fireplace Products Indoor Fireplace experiencing thermal cracking?
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  Benjamin HarperAug 31, 2025
  Thermal cracking is caused by uneven temperatures, flame impingement, and heat spikes. If cracking causes large pieces to fall out, replace the combustor.
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Joseph CooperSep 3, 2025
Why is my Regency Fireplace Products Indoor Fireplace combustor masking with soot?
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  Ashley JuarezSep 3, 2025
  Masking with soot in your Regency Fireplace Products Indoor Fireplace can happen if the combustor hasn't maintained a light-off, or if you're burning coal. To resolve this, place the combustor in a partially open and partially closed position after a hot fire has been started to burn off the soot accumulation. If burning coal caused the issue, switch back to burning wood and fire the combustor at elevated temperatures for one hour.
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Jeffrey OrrSep 6, 2025
What causes mechanical cracks in my Regency Fireplace Products Indoor Fireplace?
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  Brandon PhelpsSep 6, 2025
  Mechanical cracks in your Regency Fireplace Products Indoor Fireplace can be caused by mishandling or abuse of the combustor, or distortion of the combustor holder. Handle the combustor with care and replace it if necessary. If large pieces are missing, replace any warped stove parts as well.
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Kimberly RobbinsSep 9, 2025
What causes crumbling substrate in my Regency Fireplace Products Indoor Fireplace?
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  Amanda FisherSep 9, 2025
  Crumbling substrate in your Regency Fireplace Products Indoor Fireplace can be caused by extreme thermal shock, refueling with wet wood, or high draft. Bypass the combustor when the stove is running. Use seasoned, dried wood. Do not exceed .06" of water draft. Install a manual damper and draft gauge or a barometric damper.
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Tami BurchSep 12, 2025
What causes thermal cracking in my Regency Fireplace Products Indoor Fireplace?
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  Donna CortezSep 12, 2025
  Thermal cracking in your Regency Fireplace Products Indoor Fireplace is caused by uneven temperatures, flame impingement, and heat spikes. If cracking causes large pieces to fall out, replace the combustor.