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11. Troubleshooting
Your TV soundbar is a state-of-the-art, fail-safe product. However, if any problem occurs, refer to the
following explanations for troubleshooting.
No power connection
• Make sure the power cable is properly connected with the TV soundbar.
• Check if the wall socket is live.
• Switch the TV soundbar from standby mode (red LED of standby indicator) to operating mode.
Remote control does not work
• Check if the desired audio source has been activated.
• Remote control range has been exceeded or there are objects between the remote control and TV
soundbar impacting the signal transmission.
• Remote control not pointed at the TV soundbar.
• Battery inserted with wrong polarity (+/-).
• Battery empty. Replace the battery
Bluetooth name of the TV soundbar not shown on the mobile device
• Check if Bluetooth has been activated on your mobile device.
• Devices are not paired. Pair your mobile device with the TV soundbar.
12. Maintenance and cleaning
• There are no components located inside the product you need to maintain. Never open/dismantle the
product.
• Do not use any aggressive cleaning agents, rubbing alcohol or other chemical solutions as they can
cause damage to the housing and malfunctioning.
• Turn o the TV soundbar before each cleaning.
• Occasionally wipe the TV soundbar with a dry cloth to remove dust.
• Replace the battery of the remote control, if the signals of the TV soundbar are not properly or only
erratically received.
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