Issue Potential cause Potential solution
No sound Is the hearing aid turned off? Turn it on.
Is the hearing aid in telecoil mode? Switch to the microphone program.
Is the hearing aid charged? Place the hearing aid in the charger
for charging.
Is the plastic tube or earmould
clogged or broken?
Consult your hearing care
professional.
Is your ear full of wax? Visit your physician.
Sound is distorted or weak Is the plastic tube or earmould
clogged or broken?
Consult your hearing care
professional.
Did your hearing aid get moist? Use a desiccant (drying kit).
Battery drains very quickly Did you leave your hearing aid turned
on for long periods of time?
Always place your hearing aids in the
charger for recharging when you are
not using them, e.g. during the night,
or switch them off.
Is the hearing aid old? Visit your hearing care professional.
Troubleshooting 55
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