Issue Potential cause Potential solution
Is the plastic tube, earmould or dome
clogged or broken?
Consult your hearing care
professional.
Is your ear full of wax? Visit your physician.
Sound is distorted or weak Is the plastic tube, earmould or dome
clogged or broken?
Consult your hearing care
professional.
Did your hearing aid get moist? Use a desiccant (drying kit).
Battery drains very quickly Did you leave your hearing aid turned
on for long periods of time?
Always place your hearing aids in the
charger for recharging when you are
not using them, e.g. during the night,
or switch them off.
Is the hearing aid old? Visit your hearing care professional.
Hearing aid is not charging Does the hearing aid sit correctly in
the charger?
Reinsert the hearing aid in the
charger.
Is the hearing aid charger plugged
into a power source?
Plug the charger into a power source.
(See the user guide for your charger.)
Still having an unresolved
issue?
Consult your hearing care
professional.
Troubleshooting 61
To Next Page
Loading...
Need help?
General
