Troubleshooting
Issue Potential cause Potential solution
Feedback,
"whistling"
Is your earmould or dome inserted
correctly in the ear?
Re-insert it.
Is the volume very loud? If you have increased the volume, try
reducing it.
Are you holding an object (e.g. a hat
or a phone) close to a hearing aid?
Move your hand away to create more
space between the hearing aid and
the object.
Is your ear full of wax? Visit your hearing care professional or
physician to have your ears checked
for wax. Some people experience
more wax after being fitted with
hearing aids.
No sound Is the hearing aid turned off? Turn it on.See "Using your hearing
aids", page 18.
Is the hearing aid in telecoil mode? Switch to the microphone program.
Is the hearing aid charged? Place the hearing aid in the charger
for charging. (See the user guide for
your charger.)
60 Troubleshooting
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