Troubleshooting
Q: No image is shown.
A: Double check that the 2X-M is powered up and that the Digital Video cable from the 2X-M
is securely plugged into your TV. Try another TV and Digital Video cable. Without any console
connected, you should see a blue screen. If you do not, contact your seller for additional
assistance.
Q: Image is black and white.
A: Press the ‘MODE’ button to cycle to the correct input mode (composite, S-Video,
component).
Q: Image is okay but then becomes glitchy when switching input sources.
A: Power cycle the device if this happens.
Q: Picture is noisy and/or interference is seen.
A: In almost every case, the noise originates from the console, console’s power supply and/or
the cables used to connect the console to the 2X-M. The noise almost never originates from
the 2X-M itself. In addition, to preserve image sharpness, the 2X-M does minimal filtering to
attempt and smooth out noisy sources. For the best image quality, always use official power
supplies for your console and shielded video cables.
Q: No sound is heard.
A: Double check to make sure the audio cables are connected correctly. Try another TV. The
off-spec video timing of some-retro consoles causes some displays to reject the audio stream
in the Digital Video connection. Alternatively, directly connect the audio output from your
console to your sound system and bypass the 2X-M.
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