Reverie R400 - User Manual

Questions and Answers

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Laura FullerAug 16, 2025
What to do if no features of my Reverie R400 power base activate?
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  Frances BartlettAug 16, 2025
  First, ensure your remote is correctly paired with the bed or plugged into it. Check your electrical circuit breaker, as it may have tripped. Verify that the power cord is plugged into a working, grounded electrical outlet (using a grounded surge protector is recommended; test the outlet with another appliance). If these steps don't work, there may be an overload condition; remove the load, put the bed into the flat position, and then move it to the maximum position to test if the functions are fully operational.
O
Olivia VillanuevaAug 19, 2025
Why is my Reverie R400 remote stating 'Other remote connected'?
- B
  belindahartmanAug 19, 2025
  This message indicates that either your phone is connected to the bed via the Reverie Nightstand app or another remote is connected. To resolve this, disconnect from Bluetooth in the app and ensure the other remote is in sleep mode.
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Lindsey PattersonAug 22, 2025
What to do if my Reverie R400 makes noise when operating?
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  Mark WilsonAug 22, 2025
  First, check for any obstructions under the bed. Note that the actuators make a light noise during operation, which is normal. If you hear a squeaking noise, it could be caused by a loose bolt; try to identify and tighten it.
C
Charles LawrenceAug 25, 2025
What to do if the head or foot section of my Reverie R400 Indoor Furnishing elevates but won't return to the flat position?
- C
  claire03Aug 26, 2025
  The power base mechanism may be obstructed. Elevate the power base and check for any obstructions, and remove them. Also, the head section may be too close to the wall, or the headboard may be too close to the edge of the mattress. Adjust these if needed.
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Jenny YoderAug 28, 2025
How to recalibrate Reverie R400 remote if readout doesn’t match bed position?
- J
  Julie GreeneAug 28, 2025
  Recalibrate the remote by pressing the FLAT button, then lift all sections to the maximum position until the remote screen shows 100.
J
James AustinAug 31, 2025
How to fix excessive massage motor noise in my Reverie R400?
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  Tara SanchezAug 31, 2025
  Ensure the massage motor cable is not loose and hitting the base structures. Verify that the bed is not positioned against a wall, nightstand, or other object that may cause vibration or noise. If the base is installed over a bed frame, verify the massage motors are not causing the bed frame (or its components) to vibrate. Also, ensure that the headboard attachment hardware is firmly tightened.
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Sarah BrooksSep 3, 2025
What to do if my Reverie Indoor Furnishing remote states 'No Bed Paired'?
- J
  Javier SalasSep 3, 2025
  Allow the remote to go back to sleep by setting it down, and check if it connects after 3 minutes. If the issue persists, repeat the pairing process.
C
Christy MunozSep 6, 2025
What to do if my Reverie R400 Indoor Furnishing lift function has minor interference during operation?
- K
  Kristen WilsonSep 6, 2025
  This may occur if there is an overload of weight on your bed. Press the lift buttons squarely and accurately. Alternatively, the power base mechanism may be obstructed. Elevate the power base and check for any obstructions, removing them if found.
M
Monica RobinsonSep 9, 2025
Why is the Remote Lockout Feature not working on my Reverie Indoor Furnishing?
- R
  Richard LynchSep 9, 2025
  Ensure you are correctly pressing both specified buttons simultaneously. Verify that the remote has sufficient battery power and that there are no other devices causing RF interference with the remote.
S
Stephanie ParrishSep 12, 2025
What to do if there is a distorted image on my Reverie R400 Indoor Furnishing remote screen?
- K
  Kathy PetersenSep 12, 2025
  Let the remote go back to sleep and wake it up again. Repeat this multiple times.

Summary

Safety Precautions

General Warnings and Grounding

Covers electrical, fire, burn, injury risks, grounding, and pinch points. Essential for safe operation.

Product Use and Limitations

Details intended use, attachments, weight limits, mattress compatibility, and medical device considerations.

Children, Pets, and Warranty

Includes warnings for children/pets, user-serviceable parts, and important warranty precautions.

Unpacking and Assembly Instructions

Package Contents

Lists all components included with the power base for user reference.

Unpacking and Base Assembly

Provides step-by-step guidance for safely unpacking and assembling the power base.

Remote Pairing and Features

Wireless Remote Pairing

Instructions for pairing a new or replacement wireless remote control with the power base.

Wired Remote Setup

Guide for connecting two power bases to move in tandem using a wired remote.

Emergency Power Down & Remote Management

Details on using backup batteries and how to unpair a remote control.

Remote Control Operation Guide

Basic Adjustments and Positions

Explains controls for head/foot lift, Flat, Zero Gravity, and Anti-Snore positions.

Massage Functions

Details on controlling massage intensity, Full Body, Wave patterns, and stopping massage.

Remote Lockout Feature

Instructions for activating and deactivating the remote lockout feature to prevent unintended use.

Additional Remote and Tandem Features

Additional Remote Features

Highlights features like back-lit buttons, transmission range, and RF interference considerations.

Tandem Feature Setup and Control

Guide to pairing two bases for synchronized movement and switching control modes.

iOS App User Guide - Installation and Core Functions

App Download and Setup

Step-by-step instructions for downloading and installing the Reverie Nightstand app on iOS.

Dashboard and Position Control

Overview of the app's home screen and controlling head/foot elevation.

Massage Control Functionality

Details on using the app to control massage intensity and duration.

iOS App User Guide - Features

Presets, Routines, and Alarms

Using saved comfort settings, creating timed routines, and setting wake-up alarms.

Sleep Tracking and App Settings

Features for monitoring sleep patterns and configuring app preferences and connectivity.

Android App User Guide - Installation and Core Functions

App Download and Setup

Step-by-step instructions for downloading and installing the Reverie Nightstand app on Android.

Home Screen and Position Control

Overview of the app's home screen and controlling head/foot elevation on Android devices.

Massage Control Functionality

Details on using the Android app to control massage intensity and duration.

Android App User Guide - Features

Alarm and Settings Configuration

Setting wake-up alarms and configuring app preferences like user profile and Bluetooth.

Headboard Bracket Assembly

Parts List

Lists all the necessary components required for headboard bracket assembly.

Assembly Instructions

Detailed steps for attaching headboard brackets to the power base and headboard.

Troubleshooting Common Issues

Power and Movement Problems

Solutions for issues like the base not activating or problems with head/foot section movement.

Obstruction and Noise Issues

Addresses mechanical obstructions, massage motor noise, and general operational noise.

Troubleshooting Remote Issues

Remote Lockout and Pairing Failures

Solutions for remote lockout not working and 'No Bed Paired' errors.

Remote Display and Connectivity Errors

Troubleshooting distorted remote images, PLC battery errors, and connectivity issues.

Limited Warranty Information

Warranty Coverage and Period

Details on parts and labor coverage for 20 years, specifying coverage periods.

Warranty Exclusions and Limitations

Conditions that void the warranty, including misuse, unauthorized repair, and specific damages.

Purchaser Responsibilities and Claims

Outlines purchaser duties, proof of purchase requirements, and the process for claims.

The Reverie R400™ Adjustable Power Base is a motorized bed foundation designed to provide customizable comfort and support for in-home use. It allows users to adjust the head and foot sections of their mattress to desired positions, enhancing relaxation, reducing stress, and potentially aiding with conditions like snoring. The power base is controlled via a wireless remote or a wired remote (for tandem setups) and can also be operated through a dedicated iOS or Android mobile application, "Reverie Nightstand."

Function Description:

The primary function of the Reverie R400™ is to articulate the head and foot sections of a mattress, allowing for various elevated positions. Key features include:

Head and Foot Adjustments: Independent control to raise and lower the head and foot sections to desired angles.
Flat Position: A one-touch button to return both head and foot sections to a completely flat position.
Zero Gravity Position: Elevates the legs slightly above the chest, promoting blood circulation back to the heart, which can reduce stress and fatigue.
Anti-Snore Position: Gently raises the head to facilitate easier breathing, potentially reducing snoring.
Memory Position Presets: Two customizable memory buttons (M1, M2) allow users to store and recall their favorite head and foot positions. These can be set by holding the button for 5 seconds until the LED flashes three times.
Massage Function: Integrated massage units in both the head and foot sections. Users can control the intensity of the head and foot massage independently.
Full Body Massage: Activates both head and foot massage units simultaneously.
Wave Massage Patterns: Offers three different wave presets for the head and foot massage motors, providing varied massage experiences.
Emergency Power Down: In case of a power outage, the base can be lowered to a flat position using two 9-volt alkaline batteries installed in the control box. This feature is for emergency lowering only, and the base should not be raised using only backup batteries.
Tandem Feature: Allows two power bases (e.g., for Split King/Cal King units) to move in sync using a single remote. This feature can also be configured to allow two remotes to control both sides simultaneously.
Remote Lockout Feature: Prevents unintended use of the base by locking the remote control. It is activated by simultaneously pressing and holding the HEAD UP and FLAT buttons for 3 seconds.

Important Technical Specifications:

Power Ratings:
- Input: AC 100-240V - 50/60Hz, 1.5 Amp
- Output: DC 29V-2.24A
Weight Restriction: Up to 710 lbs total weight, including people and the mattress, for all sizes of power bases. The weight must be evenly distributed. The product is not designed to support 710 lbs in the head or foot sections alone or in an unevenly distributed fashion. Exceeding this limit can damage the base and void the warranty.
Duty Cycle: The lift motor is designed for intermittent use, operating for no more than two (2) minutes over an eighteen (18) minute period (approximately 10% duty cycle). Continuous use beyond this can shorten the product's life expectancy and void the warranty.
Remote Control: Uses an RF (Radio Frequency) system. The buttons are backlit for visibility in low-light environments. Best transmission range is within 30 feet (10 meters).
Batteries:
- Wireless Remote: 3 x AAA batteries.
- Emergency Power Down: 2 x 9-volt alkaline batteries (for control box).
Grounding: The product must be connected to a properly grounded electrical outlet to reduce the risk of electric shock. A surge protector (not included) is recommended.

Usage Features:

Easy Setup: The base is shipped folded and requires unfolding, leg assembly, and mattress retainer bar insertion. The manual provides clear, step-by-step instructions for assembly.
Wireless Remote Control: Pre-paired out of the box for immediate use. Pairing instructions are provided for replacement remotes.
Wired Remote Control (Optional): Instructions for connecting two bases with a Y-cable for tandem operation.
Mobile App Control (Reverie Nightstand): Available for iOS and Android devices.
- Dashboard/Home Screen: Provides condensed access to key features like position control, massage, presets, alarms, and comfort settings. Customizable to display frequently used settings.
- Position Control: Allows precise adjustment of head and foot elevation using a slider or plus/minus symbols. Users can save current positions as new Comfort Settings.
- Massage Control: Adjusts massage intensity, activates full body massage, selects wave patterns, and sets massage duration.
- Presets: Includes Zero Gravity, Anti-Snore, Flat, and customizable Comfort Settings and Routines.
- Alarms: Users can set alarms to raise and/or massage them awake, with options for specific times, days, and assigned comfort settings or routines.
- Sleep Tracking: Tracks daily sleep data including hours slept, bed state, and post-sleep feedback, which can be used for sleep coaching.
- Settings: Allows customization of user profile, Bluetooth connections, start screen, mattress configurations, and access to help and updates.
Safety Warnings: Emphasizes keeping children and pets away from the moving base, not sitting on raised head/foot sections, and avoiding reaching under the base during operation. It also warns against using the base with medical devices or in outdoor/hospital settings.

Maintenance Features:

User-Serviceable Parts: The product is specifically designed to have no user maintenance. Opening motors, altering wiring, or modifying the structure will void the warranty.
Troubleshooting Guide: A comprehensive section in the manual addresses common issues such as non-responsive features, partial movement, massage motor noise, and general operational noise, providing solutions or directing users to customer service.
Remote Troubleshooting: Specific solutions for remote-related issues like lockout feature malfunction, inaccurate readouts, "No Bed Paired" messages, distorted screens, and battery errors.
Warranty: A 20-Year Limited Warranty covers the power base.
- Year 1: Full coverage for parts and labor.
- Years 2-5: Full coverage for parts only (purchaser bears labor and shipping costs).
- Years 6-20: Coverage for frame only (mechanical parts; electronics and motors excluded).
- The warranty is void if the base is mishandled, abused, or operated inconsistently with the Owner's Manual. It does not cover damage to mattresses, fabric, or items supplied by resellers.
Customer Service: Contact information (1-800-973-8374 or customerservice@reverie.com) is provided for assistance and warranty claims.
Online Support: Users are directed to https://reverie.com/support for the full Owner's Manual, Warranty, and Troubleshooting information. Online warranty registration is also available.
Recycling: Users are reminded to recycle all electronics.