RANGE 3D Scanner User Manual
19 COPYRIGHT ©2022 REVOPOINT 3D ALL RIGHTS RESERVED
Troubleshooting
1. What to do if you get a “check internet connection” error when
trying to download a firmware update?
Check your device's Firewall Settings and confirm Revo Scan is not
being blocked or the Firewall is off. Try to open api.infly3d.com in a
web browser. If you can access this website, it means Revopoint’s
server is working correctly.
2. What to do if my RANGE turns on but its LED never turns
solid green, indicating that it's ready to connect?
Connect your RANGE to a power source, then press the RANGE’s
Start/Pause scan button ten times to reset the RANGE. If that doesn’t
resolve the issue, please get in touch with customer support.
3. What to do if the RANGE always loses tracking when scanning?
Try using scanner spray, dry shampoo, or baby powder to lightly coat
any shiny or dark surfaces on the object. If the object has plain
surfaces, you’ll need to place Marker stickers (place them irregularly
and ensure that at least five will always be in the frame when you’re
scanning) and select Marker mode for the scan. Ensure your model
has no deep shadows and is evenly lit with a soft light.
4. What to do if the object you want to scan isn't clear in the
preview window?
Increase the Brightness in Revo Scan till the object looks clearly
defined and has as few red and blue patches in the preview window as
possible.
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