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Rheem RUUD AdvantagePlus User Manual

Rheem RUUD AdvantagePlus
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TECHNICAL SERVICE DEPARTMENT
Technical Service Bulletin
1-800-432-8373
AdvantagePlus Troubleshooting
When first diagnosing an AdvantagePlus, check the following:
If the unit is not operating, is the power on?
Is the unit gas valve turned on?
Is the unit thermostat temperature setting high enough to call for heat?
What is the temperature of the water in the tank?
Is there "LOC" in the LED panel window? (Press red reset button on front panel. Allow retrying for
ignition. Then diagnose based on the table below.)
LINE LED is off; does not have 120VAC
Explanation: This LED monitors incoming AC line voltage. The LED is ON when 120VAC line voltage is present
on the control board. If the wall plug is properly wired, you will see a green LED light on the bottom left hand
corner of the control board.
At a minimum, check the following:
1. Plug in unit; check circuit breaker
2. Polarity is correct or ground is missing on wall plug
3. Re-seat CN1 Molex plug on control board
4. Verify display ribbon cable is connected to main
board and display board
Is there 120VAC at the
black and white wires to
connector 1 (CN1)?
Yes
N
o
Verify power at wall plug or line connection
1. Verify power connection in box on heater.
2. Check and remove wall plug. Ensure the black lead is to
the brass screw; the white lead is to the silver screw; and
there is a ground wire present.
Continue to next step
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Rheem RUUD AdvantagePlus Specifications

General IconGeneral
CategoryWater Heater
BrandRheem RUUD
SeriesAdvantagePlus
Fuel TypeNatural Gas / Propane
Vent TypeAtmospheric
Warranty6 years

Summary

General AdvantagePlus Troubleshooting

Initial Diagnostic Checks

Key initial checks before diagnosing AdvantagePlus unit issues.

LINE LED Status and 120VAC Check

Troubleshooting no 120VAC line voltage when the LINE LED is off.

Control Board LED Diagnostics

Green LED Status Check

Diagnosing issues based on the green LED status on the control board.

24 VAC LED Off: Transformer Issues

Troubleshooting when the 24 VAC LED is off, indicating transformer issues.

Safety Switch and Voltage Checks

Transformer to Board Voltage Check

Verifying 24 VAC power supply from the transformer to the control board.

ECO/VENT Switch Troubleshooting

Diagnosing issues related to ECO, vent, and low water cut-off switches.

ECO Sensor and Continuity Testing

ECO Activation and Water Temperature

Checking ECO activation based on water temperature and T&P valve.

ECO Continuity Verification

Testing continuity of the ECO/Temp probe for proper function.

Low Water Cut-Off Switch Diagnostics

Low Water Cut-Off Activation Check

Verifying activation and power to the low water cut-off switch.

Low Water Cut-Off Continuity Test

Testing continuity of the low water cut-off switch for proper operation.

Pressure Switch and Venting Issues

Venting and Pressure Switch Correlation

Diagnosing issues related to PVC venting and the pressure switch.

Pressure Switch Functionality Test

Testing the pressure switch for correct operation and continuity.

Combustion Blower Operation

Blower 120VAC Power Check

Verifying 120VAC power supply to the combustion blower motor.

Blower DC Control Voltage Check

Checking for DC control voltage signal to the blower motor from the board.

Venting System Installation Checks

Reviewing venting installation parameters for proper combustion air flow.

Venting Installation and Gas Valve Operation

Venting Termination and Pitch Checks

Ensuring proper termination, pitch, and support for venting system.

Gas Valve Troubleshooting: Flame Rectification

Diagnosing gas valve issues related to flame rectification and ignition attempts.

Gas Valve and Fuel Supply Checks

Gas Valve Power and Operation Test

Testing for 24VAC power to the gas valve and its proper operation.

Gas Pressure and Supply Verification

Checking gas pressure and fuel supply adequacy for unit operation.

Gas Supply System Considerations

Evaluating utility meter capacity and appliance regulator setup for gas supply.

Gas Supply Regulator and Igniter Power

Appliance Gas Supply Regulator Sizing

Proper sizing and installation of appliance regulators for gas supply.

Igniter Power Supply Test

Verifying 120VAC power is applied to the igniter for ignition.

Igniter Performance and Blower Power

Igniter Amp Draw Verification

Checking igniter circuit amp draw to ensure proper ignition operation.

Combustion Blower Power Supply

Verifying power supply to the combustion blower motor.

Blower Power and Control Signal Diagnostics

Blower 120VAC Power Path

Tracing 120VAC power path from the control board to the blower motor.

Blower DC Control Signal Path

Verifying the DC control signal path from the control board to the blower.

Water Temperature and Control Health

Water Temperature Probe Resistance

Checking water temperature probe resistance for accurate tank temperature readings.

Control Board Self-Diagnosis

Troubleshooting control board self-diagnosis errors and reset procedures.

Control Health and Gas Valve Lockout

Main Burner Lockout Diagnosis

Diagnosing main burner lockout after multiple failed ignition attempts.

Replacement Parts Identification

Identification and part numbers for replacement components of the control system.

AdvantagePlus Wiring Diagram

Component Interconnection Schematics

Detailed wiring diagram showing connections between control board and components.

Temperature Probe Resistance Chart

Thermistor Resistance Values

Chart providing resistance values for the thermistor at various temperatures.

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