Troubleshooting When Using the Facsimile Function
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3
Sender's name is
not selected.
Specify send-
er's name.
The sender has not been specified.
A sender's name should be speci-
fied before sending e-mail. Send
e-mail after specifying the send-
er's name.
Check whether
there are any
network prob-
lems.
{13-10}
The alias telephone number you
entered is already registered on
the gatekeeper by another device.
• Check the alias telephone
number is correctly pro-
grammed using the Web Im-
age Monitor. See the Web
Image Monitor's Help.
• Contact your network admin-
istrator.
Check whether
there are any
network prob-
lems.
{13-11}
Cannot access gatekeeper. • Use your Web Image Monitor
to check the gatekeeper ad-
dress is correctly pro-
grammed. See the Web Image
Monitor's Help.
• Contact your network admin-
istrator.
Check whether
there are any
network prob-
lems.
{13-17}
Registering of user name is reject-
ed by the SIP server.
• Use your Web Image Monitor
to check the SIP server ad-
dress and user name are cor-
rectly programmed. See the
Web Image Monitor's Help.
• Contact your network admin-
istrator.
Check whether
there are any
network prob-
lems.
{13-18}
Cannot access the SIP server. • Use your Web Image Monitor
to check the SIP server ad-
dress is correctly pro-
grammed. See the Web Image
Monitor's Help.
• Contact your network admin-
istrator.
Message Cause Solution
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