Troubleshooting When Using the Facsimile Function
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Entered path is
not correct.
Please re-en-
ter.
The name of the computer or
folder entered as the destination
is wrong.
Check whether the computer
name and the folder name for the
destination are correct.
Sender's name is
not selected.
Specify send-
er's name.
The sender has not been specified.
A sender's name should be speci-
fied before sending e-mail. Send
e-mail after specifying the send-
er's name.
E-mail address
entered is in-
correct. Please
re-enter.
The entered e-mail address is
wrong.
Make sure the e-mail address is
correct, and then enter it again.
Check whether
there are any
network prob-
lems.
{13-10}
The alias telephone number you
entered is already registered on
the gatekeeper by another device.
• Check the alias telephone
number is correctly pro-
grammed using the Web Im-
age Monitor. See the Web
Image Monitor's Help.
• Contact your network admin-
istrator.
Check whether
there are any
network prob-
lems.
{13-11}
Cannot access gatekeeper. • Use your Web Image Monitor
to check the gatekeeper ad-
dress is correctly pro-
grammed. See the Web Image
Monitor's Help.
• Contact your network admin-
istrator.
Check whether
there are any
network prob-
lems.
{13-17}
Registering of user name is reject-
ed by the SIP server.
• Use your Web Image Monitor
to check the SIP server ad-
dress and user name are cor-
rectly programmed. See the
Web Image Monitor's Help.
• Contact your network admin-
istrator.
Check whether
there are any
network prob-
lems.
{13-18}
Cannot access the SIP server. • Use your Web Image Monitor
to check the SIP server ad-
dress is correctly pro-
grammed. See the Web Image
Monitor's Help.
• Contact your network admin-
istrator.
Message Cause Solution
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