Troubleshooting When Using the Scanner Function
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Cannot connect to
the scanner.
Check the network
Access Mask set-
tings in User
Tools.
An access mask is set. Contact the network or scanner admin-
istrator.
Scanner is not
ready. Check the
scanner and the
options.
The ADF cover is open. Check whether the ADF cover is closed.
Insufficient mem-
ory. Reduce the
scanning area.
Scanner memory is insuf-
ficient.
• Reset the scan size.
• Lower the resolution.
• Set with no compression. See
TWAIN Driver help.
The problem may be due to the follow-
ing cause:
• Scanning cannot be performed if
large values are set for brightness
when using halftone or high resolu-
tion. See "Relationship between Res-
olution and Original Size", Scanner
Reference.
Insufficient mem-
ory. Reduce the
scanning area.
When a paper misfeed
occurs in the machine
during printing, scanning
cannot be performed.
After the misfed paper has been re-
moved, proceed with scanning.
Cannot find "XXX"
scanner used for
the previous
scan. "YYY" will
be used instead.
("XXX" and "YYY" indi-
cate scanner names.)
• The main power
switch of the previ-
ously used scanner is
not set to “On”.
• The machine is not
connected to the net-
work correctly.
• Check whether the main power
switch of the scanner used for the
previous scan is turned off.
• Check the previously used scanner
is connected to the network correct-
ly.
• Cancel the Personal Firewall of the
client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine’s protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”,
Network Guide.
• Select the scanner used for the pre-
vious scan.
Message Cause Solution
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