Problem Cause Solution
Parts of the image are not
copied.
You placed a custom size
original.
Enter the size of the original, or set the
scanning area wider. See “Placing
Custom Size Originals” and “Wide
Scan”, Copy/Document Server
Reference.
In “Image Repeat” mode, the
original image is not copied
repeatedly.
You selected copy paper the
same size as the originals, or
you did not select the proper
reproduction ratio.
Select copy paper larger than the
originals or select the proper
reproduction ratio.
Combine
Problem Cause Solution
When using “Combine”,
parts of the image are not
copied.
You specified a reproduction
ratio that does not match the
sizes of your originals and
copy paper.
When you specify a reproduction ratio
using Manual Paper Select mode, make
sure the ratio matches your originals and
the copy paper. Select the correct
reproduction ratio before using
Combine mode. See “One-Sided
Combine” and “Auto Reduce/
Enlarge”, Copy/Document Server
Reference.
Copies are not in correct
order.
You placed the originals in
the incorrect order.
Start with the first page to be copied.
If you place an original on the exposure
glass, start with the first page to be
copied.
Folding finisher
Problem Cause Solution
The folding finisher is not
recognized (is offline).
The folding finisher is turned
off, or the folding finisher and
the machine were not turned
on in the correct order.
If the folding finishers is offline, turn off
the main power switches of both the
machine and folding finisher, and then
turn them back on again in the following
order: folding finisher, and then the
machine.
Then check the folding finisher is online.
When You Cannot Make Copies As Wanted
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