3.Troubleshooting
30
Code Meaning Suggested Cause/Action
6-10 G3 ECM - error frames still received at
the other end after all communication
attempts at 2400 bps
• Check for line noise.
• Adjust the tx level (use NCU parameter 01 or the
dedicated tx parameter for that address).
• Check the line connection.
• Defective remote terminal.
6-21 V.21 flag detected during high speed
modem communication
• The other terminal may be defective or incompatible.
6-22 The machine resets the sequence because
of an abnormal handshake in the V.34
control channel
• Check for line noise.
• If the same error occurs frequently, replace the FCU.
• Defective remote terminal.
6-99 V.21 signal not stopped within 6 s
• Replace the FCU.
9-30 HDD write error
• Check the connection of the HDD.
• If the problem persists, replace the HDD and/or
harness.
9-31 HDD control error
9-32 HDD read error
9-33 HDD fatal error
13-
17
SIP user name registration error
• Double registration of the SIP user name.
• Capacity for user-name registration in the SIP server
is not sufficient.
13-
18
SIP server access error
• Incorrect initial setting for the SIP server.
• Defective SIP server.
13-
24
SIP authentication error
• Registered password in the device does not match the
password in the SIP server.
13-
25
Network I/F setting error
• IPV4 is not active in the active protocol setting.
• IP address of the device is not registered.
13-
26
Network I/F setting error at power on
• Active protocol setting does not match the I/F setting
for SIP server.
• IP address of the device is not registered.
13-
27
IP address setting error
• IP address of the device is not registered.
14-
00
SMTP Send Error
• Error occurred during sending to the SMTP server.
Occurs for any error other than 14-01 to 16. For
example, the mail address of the system administrator
is not registered.
14-
01
SMTP Connection Failed
• Failed to connect to the SMTP server (timeout)
because the server could not be found.
• The PC is not ready to transfer files.
• SMTP server not functioning correctly.
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