Problem Solution
The toner is powdery and comes
away from the paper, or the printed
image has a matt appearance.
Check if the levers for printing on envelopes inside the rear
cover are properly set. Pull up the levers.
Printed envelopes come out creased.
Check if the levers for printing on envelopes inside the rear
cover are properly set. Lower the levers.
Documents are not printed properly
when using a certain application, or
image data is not printed properly.
Some characters are printed faintly
or not printed.
Change the print quality settings.
Print Positions Do Not Match Display Positions
If the position of items on the printed page differs from the position displayed on the computer screen,
the cause may be one of the following.
Possible Cause Solution
Page layout settings have not been configured.
Check that the page layout settings are properly
configured in the application.
The paper size setting does not match the paper
loaded.
Make sure the paper size selected in the printer
properties dialog box matches the size of the
paper loaded. For details, see the printer driver
Help.
The printable area has been changed.
Set the printable area to maximum. For details, see
the printer driver Help.
• If the position of items on the printed page differs slightly from the position displayed on the
computer screen even after performing the above procedures, you can adjust the printing position
of each tray in the range of -1.5 to +1.5 mm.
Printer Problems
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Weight and Dimensions
